Maelene Yarcia
Mandaluyong
Summary
An experienced customer-oriented individual with a strong ability to multi-task, prioritize, and manage time effectively. Ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. I am self-motivated, dynamic, and a team player.
Overview
16
16
years of professional experience
Work History
Corporate Travel Agent
EXL Service Philippines, Inc.
08.2022 - Current
- Managed corporate travel itineraries for clients, ensuring compliance with company policies and budget constraints.
- Developed strategic partnerships with airlines and hotels to enhance service offerings and negotiate favorable rates.
- Coordinated travel arrangements, including flights, accommodations, and ground transportation, optimizing efficiency for business travelers.
Travel Consultant
Everise
07.2019 - 03.2020
- Manage a large amount of incoming calls. Book and modify flight tickets of the customer. Ensure customer satisfaction.
- Developed tailored travel itineraries based on client preferences, enhancing customer satisfaction and loyalty.
- Coordinated logistics for travel arrangements, ensuring timely bookings and seamless experiences for clients.
Customer Service Representative
Tata Consultancy Services
01.2019 - 07.2019
- Handle inbound and outbound calls.
- Resolved customer inquiries and issues through various communication channels, ensuring high satisfaction levels.
- Developed and maintained knowledge base for frequently asked questions, streamlining support processes.
Process Associate
IGT Solutions
01.2014 - 12.2018
- Manage a large number of inbound calls. Book and modify the reservation ticket of the customer. Ensure customer satisfaction.
- Create complete, customized travel itineraries based on client needs and preferences.
- Provide real-time support to client during travel.
Customer Service Representative
LBC Express, Inc.
03.2010 - 11.2013
- Serves customers by providing product and service information and resolving product and service problem. Maintaining a positive, empathetic and professional attitude toward customers at all times.
Education
Bachelor of Science - Business Administration, Entrepreneurship/Entrepreneurial Studies
Eastern Visayas State University
03.2009
Skills
- Customer Service
- Communication
- Creative Problem Solving
- Attention to Detail and Accuracy
- Passion for Travel And Destination Knowledge
- Multi-tasking
- Corporate Travel Booking & Itinerary Planning
- GDS System (Sabre Red)
Contact
- Mae_medino@yahoo.com
- Www.linkedin.com/in/maelene-yarcia-414bb8234 (LinkedIn)
Timeline
Corporate Travel Agent
EXL Service Philippines, Inc.
08.2022 - Current
Travel Consultant
Everise
07.2019 - 03.2020
Customer Service Representative
Tata Consultancy Services
01.2019 - 07.2019
Process Associate
IGT Solutions
01.2014 - 12.2018
Customer Service Representative
LBC Express, Inc.
03.2010 - 11.2013
Bachelor of Science - Business Administration, Entrepreneurship/Entrepreneurial Studies
Eastern Visayas State University
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