Ma Elena Shefler
Sales And Customer Service
Metro Manila,00
Summary
Outbound/Inside Sales professional driving rapid response to real-time customer service inquiries for VoIP and cloud phone solutions. Uses consultative selling, Salesforce CRM, and RDNA to manage calls and opportunities, move prospects through the pipeline, and close deals in a single call or within 10 days. Builds clear product guidance for small and medium-sized businesses while keeping follow-up and organization tight. I also have a strong customer service experience which I equally love doing.
Overview
5
5
Languages
18
18
years of professional experience
Work History
Outbound/Inside Sales- PPL Team
Full Potential Solutions - Ooma Office
04.2020 - 08.2026
- Sold VOIP or cloud based phones and services to small and medium size businesses
- Reaching out to real-time inquiries at the fastest time possible
- Sold VOIP and cloud-based phone services to small and medium-sized businesses, enhancing their communication solutions
- Used SalesForce CRM and RDNA to manage opportunities
- Reaching out to real time inquiries at the fastest time passion
- Closed deals within one call or within 10 days, ensuring efficient sales processes
Account Executive/Manager
ProV International - (IT Software)
10.2013 - 01.2014
- Engaged with Director and C level officers.
- Coordinated and submitted SOW and proposals to clients following Director review, ensuring alignment with client needs.
- Coordinated to support groups for any project or sourcing requirement by potential clients.
- Identified project requirements, prepared sourcing plans and assisted the support group in preparing the necessary resources for identified opportunities.
- Escalated internal or client issues if any in a timely fashion to the Director or support group when needed.
- Effectively communicates relevant information to all stakeholders and clients.
- Managed client meetings and conference calls, capturing key information and next steps to facilitate ongoing engagement.
- Worked closely with the CEO, Sr VP-IT, Director - Business Development, Delivery Head - Web and Mobile and fellow Managers to ensure client requirements are all met.
- Developed and executed sales strategy, aligning efforts with client objectives to drive business growth.
- Coordinated, prepared and developed competitive proposals for identified opportunities.
- Managed the preparation of all necessary documentation or proposals for identified opportunities.
- Negotiated and closed identified opportunities.
- Ensured timely submission of daily, weekly, and monthly reports and opportunity pipeline reports.
- Prepared and negotiated project development agreements and other arrangements with prospective clients and support groups.
- Managed all matters pertaining to assigned accounts including post-sales activities.
- Performed other tasks and duties as and when required by the Director and CEO.
- Managed two accounts.
Consultant/Lead Scrubber/Escalations Team
Teleperformance Inc. Philippines
08.2012 - 10.2013
- Responsible for all client inquiries and questions.
- Provided excellent client assistance at all times.
- Follow up to client inquiries by taking specific action in a timely manner.
- Troubleshoot equipment and system problems.
- Help customers resolve issues on a first call basis.
- Enters data from customers into various software programs.
- Appropriately communicate with upset customers to resolve their inquiries.
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
- Participated in additional training courses.
- Performed other related duties and assignments as required.
- Exercise retention efforts when appropriate.
- Identified customers who are comparison-shopping and inquiring about contract terms.
Agent/Appointment Setter/Lead Generation/Team Leader
SynerG Outsourcing
09.2008 - 01.2009
- Contacted businesses by telephone using a pre-determined list of potential customers
- Generated leads using online platforms like Google, Linkedin, Yelp
- Identified sales opportunities and promoted our products and services
- Provided clear and complete information and documentation to clients
- Booked and scheduled appointments
- Documented and maintained status of follow-up required from customer enquiries in identified tools
- Maintained and updated client records and information in various CRM platforms
- Managed employee activity and development
- Handled scheduling and attendance issues
Education
BS - Hotel and Restaurant Management
University of Baguio
01-2008
Bachelor of Science - Medical Technology
University of Baguio
01-2005
Skills
Consultative selling
Lead generation
Prospecting
Appointment setting
Closing techniques
Lead qualification
CRM management
Pipeline management
Opportunity management
Account management
Proposal writing
Sales forecasting
Customer retention
Timeline
Outbound/Inside Sales- PPL Team
Full Potential Solutions - Ooma Office
04.2020 - 08.2026
Account Executive/Manager
ProV International - (IT Software)
10.2013 - 01.2014
Consultant/Lead Scrubber/Escalations Team
Teleperformance Inc. Philippines
08.2012 - 10.2013
Agent/Appointment Setter/Lead Generation/Team Leader
SynerG Outsourcing
09.2008 - 01.2009
BS - Hotel and Restaurant Management
University of Baguio
Bachelor of Science - Medical Technology
University of Baguio
Languages
English
Filipino
Ilocano
Ibanag
Pampango
Personal Details
- Nickname: Maria
- Civil Status: Single
- Date of Birth: August 13, 1983
- Place of Birth: Isabela, Philippines