Hi, I’m
Ma Eilzabeth Palermo
Talisay, Province Of Negros Occidental
Summary
Dynamic Customer Service Representative with a proven track record at Panasiatic Solutions, adept in handling high-stress situations and boosting customer loyalty through empathetic complaint resolution. Skilled in CRM and active listening, I excel in transforming customer challenges into satisfactory outcomes, significantly enhancing user experience and satisfaction.
Overview
6
years of professional experience
1
Certification
Work History
Panasiatic SolutionsBacolod City, Province Of Negros Occidental, Philippines
Customer Service Representative
05.2019 - 01.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Carlos Hilado Memorial States CollegeTalisay, Province Of Negros Occidental, Philippines
Bachelor of Education from Du
04-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft PowerPoint
- Customer relationship management (CRM)
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Member of the National Customer Service Association
Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- LiveChat Expert LiveChat, Inc.
Timeline
Customer Service Representative
Panasiatic Solutions
05.2019 - 01.2025
Carlos Hilado Memorial States College
Bachelor of Education from Du