Maegan Christelle Peniero
Assistant Manager - Training
Taguig City
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistan Manager - Training
Teleperformance
Taguig
11.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Lead business reviews with stakeholders for the learning development program showcasing curriculums and initiatives
- Standardized and enables multiple training sessions and procedures depending on the client needs (Instructor and scenario-based learning)
- Directs trainer onboarding programs focusing on their role and effective measurement for short or long term
- Experience in content creation and gamification to modernize training materials and adapt to adult learning
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Process Trainer
Teleperformance
Taguig
03.2018 - 11.2022
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via classroom and e-learning programs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Assistant Trainer
Teleperformance
Taguig
11.2017 - 03.2018
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Filed, organized and archived training materials to support future training sessions.
Customer Service Representative Agent
Teleperformance
Taguig
02.2017 - 11.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration Major in Marketing
Lyceum of The Philippines University - Laguna
Calamba, Laguna City, Philippines 06.2012 - 03.2016
Skills
New staff training
Timeline
Assistan Manager - Training
Teleperformance
11.2022 - Current
Process Trainer
Teleperformance
03.2018 - 11.2022
Assistant Trainer
Teleperformance
11.2017 - 03.2018
Customer Service Representative Agent
Teleperformance
02.2017 - 11.2017
Bachelor of Science - Business Administration Major in Marketing
Lyceum of The Philippines University - Laguna
06.2012 - 03.2016
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