Mae Elveanne Tan
E-Commerce & Provisioning Officer | Customer Service & Sales Specialist
Taguig City
Summary
A dynamic and result-oriented team player with 15 years of customer service, sales, marketing, and administrative experience - holds a track record of securing repeat business by providing persuasive communication skills (verbal and written) and an exceptional ability to build client relationships. Has the ability to close sales, remove barriers to the sale and great experience in working in fast-paced environment demanding strong organizational, technical, and interpersonal skills. Detail- oriented and resourceful in completing projects effectively; A computer - literate performer who has extensive software/hardware proficiency covering a wide variety of applications.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer Success Officer
Groombuggy, Inc
09.2024 - 05.2025
- Assisted call-in customers with questions and orders.
- Coordinated clients' concerns and requests with the groomers and respective managers
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Event Handler
Learn To Trade UK
03.2024 - 09.2024
- Scheduled clients to attend webinars and trainings
- Handled trading events and was responsible in monitoring the attendees
- Made sure that the attendees' requests and concerns are attended to
Virtual Assistant
Cool Destinations
03.2021 - 06.2023
- Assisted customers with their travel inquiries and needs through calls and chats
- Scheduled and managed bookings and made sure that they are all confirmed and well-coordinated with the operators
Administrative Officer
ADR-AU Consultancy Services
01.2023 - 03.2023
- Handled administrative tasks (scheduling and dispatching of engineers, onboarding, worker files and payroll).
- Maintained and updated company databases.
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
E-Commerce Officer / Provisioning Expert / Product Solutions Expert
Techno Global Team, Inc.
11.2019 - 01.2023
- Handled the CentreCom E-Commerce Website (one of Australia's largest I.T. retailer) and their other e-commerce sites
- Provisioned E-Commerce websites for clients in Australia, United States and United Kingdom
- Coordinated with the Dev team and the clients during the provisioning process
- Managed all the social media posting and ads for CentreCom
Service Delivery Expert
Zoom2U Inc.
06.2017 - 07.2019
- Assisted owners and business owners with their scheduled deliveries and made sure that all the jobs for the day are well-monitored.
- Coordinated with both the couriers and the customers if any issue/s occurred and made sure that both parties are well-informed of any update/s.
Business Associate Level 5 (Electrodry- Sales)
Techno Global Team, Inc.
07.2011 - 06.2017
- Company Overview: one of Australia's largest Carpet Dry Cleaning Company
- Managed the team of technicians in Brisbane, Australia and customer service team in Manila, Philippines
- Fixed and organized technicians' schedules on a daily basis
- Scheduled appointments through inbound and outbound calls, chats, e-mails and the website.
- Handled the e-mail newsletters and e-mail marketing
- Performed weekly data entry and reconciliation
Inbound Sales Representative (Sirius XM, Sales)
Stream Global Services
04.2010 - 07.2010
- Activated customers' newly purchased vehicle radios and offered upgrades for Sirius XM
Inbound/Outbound Sales Representative
Verizon
10.2008 - 04.2010
- Assisted customers on their sales queries regarding services such as home phone, internet and television subscription
Education
HOLY SPIRIT SCHOOL
DON BOSCO SCHOOL MANILA
Sta Mesa, Manila 06.2003 - 03.2007
Skills
- Inbound communication management
- Client engagement
- E-commerce strategy development
- Detail-oriented data management
- Formatting expertise
- Strong verbal communication
- SEO strategy development
- Effective sales presentations
- Experienced in web applications
- Skilled in Microsoft Office applications
- Proficient in computer applications
- Skilled in Adobe Photoshop
- Fundamental photography skills
- Front-end design skills
- Web Content Editing
Personal Information
- Date of Birth: 09/09/90
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Success Officer
Groombuggy, Inc
09.2024 - 05.2025
Event Handler
Learn To Trade UK
03.2024 - 09.2024
Administrative Officer
ADR-AU Consultancy Services
01.2023 - 03.2023
Virtual Assistant
Cool Destinations
03.2021 - 06.2023
E-Commerce Officer / Provisioning Expert / Product Solutions Expert
Techno Global Team, Inc.
11.2019 - 01.2023
Service Delivery Expert
Zoom2U Inc.
06.2017 - 07.2019
Business Associate Level 5 (Electrodry- Sales)
Techno Global Team, Inc.
07.2011 - 06.2017
Inbound Sales Representative (Sirius XM, Sales)
Stream Global Services
04.2010 - 07.2010
Inbound/Outbound Sales Representative
Verizon
10.2008 - 04.2010
DON BOSCO SCHOOL MANILA
06.2003 - 03.2007
HOLY SPIRIT SCHOOL
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