Slack
Ma Edcel Mae Arespacochaga
Seasoned Virtual Assistant
Valencia, Province Of Negros Oriental
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Guest Services Specialist
5 Star Stay Properties
06.2022 - 04.2025
- Managed reservations accurately, ensuring optimal occupancy levels and preventing overbooking situations.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were ready for arrivals.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
- Built strong relationships with guests, fostering loyalty and repeat business.
Recruitment Specialist
Eye to Eye Careers
05.2022 - 12.2024
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Property Manager
Secure Pay One
03.2019 - 11.2024
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Followed up on delinquent tenants and coordinated collection procedures.
Operations Administrator
Neobael
07.2020 - 02.2021
- Evaluated current operational practices and suggested improvement strategies.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Customer Concierge
Watson Blinds and Awnings
03.2016 - 06.2018
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Education
Bachelor of Science - Secondary Education Major in English
Far Eastern University
Manila, Metro Manila, Philippines 05.2001 -
Skills
Strong empathy
Guest relations
Language skills
Complaint handling
Reservation management
Computer skills
Customer service
Payment processing
Documentation and reporting
Decision-making
Time management abilities
Adaptability and flexibility
Property management systems
Software
Buildium
Appfolio
Hospitable
Zoho
Hostaway
Zendesk
GSuite
SmartRecruitersInc
Timeline
Guest Services Specialist
5 Star Stay Properties
06.2022 - 04.2025
Recruitment Specialist
Eye to Eye Careers
05.2022 - 12.2024
Operations Administrator
Neobael
07.2020 - 02.2021
Property Manager
Secure Pay One
03.2019 - 11.2024
Customer Concierge
Watson Blinds and Awnings
03.2016 - 06.2018
Bachelor of Science - Secondary Education Major in English
Far Eastern University
05.2001 -
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