MAE CRISTINE L. LOGRONIO-ENGALLA
Mandaue City
Summary
Experienced with managing sales operations and providing administrative support to sales teams. Utilizes CRM tools to maintain client relationships and streamline sales processes. Track record of ensuring effective communication and coordination within sales department and other departments, resulting in improved team performance and client satisfaction.
Thorough team contributor with strong organizational capabilities, skills in problem solving, and collaboration. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines and possess willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Sales Administrator/Virtual Assistant/Business Development Manager
Dotcom Design
12.2023 - 01.2025
- Runs two different inboxes to respond to emails and customer project inquiries/requests promptly
- Submit support ticket/communicate with internal departments the customer's requests/inquiries
- Coordinate/follow up with internal departments updates of the project or any changes the customer wants to implement
- Directly communicate with customers via phone and email any inquiries/requests
- Build and updates Sales Reports
- Track and updates appointment trackers and daily team activities and performance
- Update the CRM (Pipedrive)
- Export and distributes new leads
- Conduct onboarding and training to the new hires
- Perform offboarding process to resigned team members
- Conduct one-on-one check-ins with each team member
- Conduct bi-weekly Sales Team meeting
- Hold weekly strategic meetings with the Chief of Sales and the co-manager
- Ensure the team hits or exceeds the monthly team and individual goals
- Cold call/set appointments to contribute to the goals
Business Development Representative
Dotcom Design
07.2022 - 11.2023
- Research target industry and prospects
- Dial out 150-200 cold leads per day to set an appointment with a decision maker
- Reschedule no show appointments
- Perform courtesy calls
- Update sales trackers
- Update CRM (Pipedrive)
Production Coordinator
Cloud Media Agency
07.2021 - 12.2021
- Responsible for starting, tracking, and managing various projects, and assigning, briefing, and tracking various objectives, tasks, and sub-tasks to internal and external team members as needed
- These projects are in the areas of marketing, hybrid event management (live and virtual), video production, and video editing
- The responsibility also includes client-facing (client onboarding and support) and generating client-specific reports
- Other projects assigned directly to production, marketing, administration, or other needs of the company
- Management of project management tools such as Monday.com and ClickUp
- Files organizing and management using Google Drive
- Other tools used are Canva, Grammarly, Heropost (social media management tool), Blogger and WordPress (content management tools), PandaDoc, Dropbox, Zoom, Airtable, and Stripe
Recruitment Associate Manager
Salaria Group
09.2020 - 07.2021
- Post job vacancies on job sites
- LinkedIn recruiting using LinkedIn Sales Navigator
- Screen applicants for an initial interview
- Conduct initial interviews
- Check test tasks
- Update HR Recruitment File
- Ensure to hit the targets and demands of recruitment
- Perform employee engagement related activities
Account Associate
Salaria Group
05.2020 - 09.2020
- Lead generation using LinkedIn and LinkedIn Sales Navigator, websites, Google searches
- CRM tools management (HubSpot, Zoho, Salesforce)
- LinkedIn and Email marketing
- Data Entry
Telesales Associate
Dyninno Philippines
02.2019 - 06.2020
- Handle travel arrangements of clients
- Find the best routes and airline ticket prices in the market
- Sell airline tickets to clients for both domestic and international flights with markup
- Ensure that clients' special needs or requests such as wheelchair assistance and special meals are being requested to the airline prior to their scheduled departure
- Ensure that clients are fully informed of the restrictions of the ticket and offer a way to protect it
Capability Development Officer
Metro Retail Stores Group
08.2018 - 02.2019
- Conduct training needs analysis
- Coordinate with department heads, store SMEs (Subject Matter Experts) to identify training needs and implement necessary training
- Develop and review training modules
- Conduct and/or facilitate training
- Conduct post-evaluation tests
Customer Service Specialist
Convergys Cebu- Philippines
04.2012 - 04.2014
- Provide medical benefits and eligibility to healthcare providers
- Provide claim status; processes and reviews claims
Education
MASTER OF ARTS - PSYCHOLOGY MAJOR IN INDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY
University of San Carlos
Cebu City, Cebu 01.2016 - 01.2017
BACHELOR OF ARTS - PSYCHOLOGY
CEBU NORMAL UNIVERSITY
Cebu City, Cebu 01.2008 - 01.2012
Skills
- Leadership and Team Management
- Project Coordination/Management
- Customer Service
- Recruitment
- Training
- Cold Calling/Appointment Setting
Awards/Recognitions/Eligibility
- Civil Service Honor Graduate Eligibility, Presidential Decree No. 907, 100107170129
- CNU- Bachelor of Arts in Psychology- Cum Laude, Cebu Normal University, 03/01/12
Personal Information
- Place of Birth: Cagwait
- Citizenship: Filipino
- Father's Name: Mr. Paulino F. Logronio, Sr.
- Mother's Name: Mrs. Noraida L. Logronio
- Date of Birth: 11/04/91
- Gender: Female
Timeline
Sales Administrator/Virtual Assistant/Business Development Manager
Dotcom Design
12.2023 - 01.2025
Business Development Representative
Dotcom Design
07.2022 - 11.2023
Production Coordinator
Cloud Media Agency
07.2021 - 12.2021
Recruitment Associate Manager
Salaria Group
09.2020 - 07.2021
Account Associate
Salaria Group
05.2020 - 09.2020
Telesales Associate
Dyninno Philippines
02.2019 - 06.2020
Capability Development Officer
Metro Retail Stores Group
08.2018 - 02.2019
MASTER OF ARTS - PSYCHOLOGY MAJOR IN INDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY
University of San Carlos
01.2016 - 01.2017
Customer Service Specialist
Convergys Cebu- Philippines
04.2012 - 04.2014
BACHELOR OF ARTS - PSYCHOLOGY
CEBU NORMAL UNIVERSITY
01.2008 - 01.2012
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