MAEBELL LUCERO

DUTIES and RESPONSIBILITIES

• Helping customers binge-watch their favorite Netflix series but working for 24-7 Intouch
• Finding creative ways to solve problems
• Fast-paced work environments
• Come up exceptional customer service and assists customers accurately
• Perform basic-level technical troubleshooting
• Drive your own performance within a team environment
• Give and receive feedback regularly
• Be flexible to work various schedules (and show up on time).

DUTIES and RESPONSIBILITIES

• Assists a tough focus on delivering exceptional customer service
• Impressive multi-tasking and tech-savvy skills
• Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries, and more
• Answering a high volume of customer calls,
• Delivers innovative, individualized solutions, satisfying the ever-changing needs of our diverse customers
• Ability to form a trusted bond
• Listen attentively and respond to inquiries of customers
• Must know how to value customers and hit the target of one call resolution

DUTIES and RESPONSIBILITIES

• Online Market Research
• Proofreading and editing business material, reports, newsletters, etc
• Preparing correspondence, scheduling meetings, and making travel arrangements
• Preparing real estate forms and documents
• Data entry and database management
• Calendar management
• Scheduling and managing appointments
• Assisting with travel planning and accommodations
• Manage emails and respond to inquiries
• Managing a client database and preparing reports
• Set up auto-response email, and appointment setting
• Performing other duties as assigned.

DUTIES and RESPONSIBILITIES

• AT&T Maintain up-to-date knowledge about AT&T products and services
• Respond to customer queries about AT&T services, equipment, promotions, roaming, and billings
• Enhance customer retention and satisfaction by providing outstanding and prompt customer service
• Assists customers in completing service orders
• Understands customer needs and recommend appropriate products and rate plans
• Handles customer requests for payments, activations, upgrades, and other services
• Address and resolve customer concerns promptly
• Handles large volumes of customer calls efficiently.

DUTIES and RESPONSIBILITIES

• Contacting lodging partners to resolve issues (questions, changes)
• Proactively calls lodging partners to resolve any anticipated future issues
• Contacting guests based on requests received for lodging partners, i.e., arrival time, transfers, etc
• Assist customers to book, canceling, and amending their hotel and flight bookings
• Maintaining strong vendor relations with a positive attitude and outgoing nature.

DUTIES and RESPONSIBILITIES

• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Greeted guests upon arrival and offered assistance.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Recommended hotel services or amenities that guest may find useful.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Enhanced response and resolution systems to meet changing demands.
• Surveyed guests to check for areas in need of improvement.
• Oversaw regulated greeting and internal processing of guests upon arrival.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Answered multi-line phone system and enthusiastically greeted callers.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Designed employee work schedules to address complete operational needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.