Mae Ann Malco
Dumaguete City
Summary
Proven track record at Check Inn Pension, enhancing customer satisfaction through exceptional customer service and efficient time management. Expert in cash handling and adept at using reservation software, significantly reducing booking conflicts. Demonstrated ability to manage high-volume tasks while delivering first-rate front desk services, contributing to a professional and welcoming environment.
Overview
11
11
years of professional experience
Work History
Service Crew Member
Lindai's Catering
12.2010 - 01.2011
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Front Desk Receptionist
Check Inn Pension Arcade
06.2013 - 10.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Office Clerk
Bigfoot Construction & Supply
12.2013 - 04.2014
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
Teller/ Encoder
Go Beyond Expectation Remittance Co.
08.2014 - 02.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Chef Cook
Eden's Kandingan Catering Services
06.2018 - 10.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Education
West City Elementary School
Dumaguete City, Philippines 04.2003
Dumaguete City High School
Dumaguete City, Philippines 04.2007
Bachelor Of Science In Hospitality Management - Hospitality Management
Negros Oriental State University
Dumaguete City Philippines 04.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Chef Cook
Eden's Kandingan Catering Services
06.2018 - 10.2021
Teller/ Encoder
Go Beyond Expectation Remittance Co.
08.2014 - 02.2016
Front Office Clerk
Bigfoot Construction & Supply
12.2013 - 04.2014
Front Desk Receptionist
Check Inn Pension Arcade
06.2013 - 10.2013
Service Crew Member
Lindai's Catering
12.2010 - 01.2011
West City Elementary School
Dumaguete City High School
Bachelor Of Science In Hospitality Management - Hospitality Management
Negros Oriental State University
Similar Profiles
Prue RouruPrue Rouru
Process Worker at Qantas Catering/Dnata CateringProcess Worker at Qantas Catering/Dnata Catering
UMAR RAYYAN MANIVELIUMAR RAYYAN MANIVELI
Head Chef at Café & Catering, Eden Catering Sdn BhdHead Chef at Café & Catering, Eden Catering Sdn Bhd
MISAH TJIAMISAH TJIA
Buffet Attendant (Part Timer) at Chilli Api Catering, Stamford CateringBuffet Attendant (Part Timer) at Chilli Api Catering, Stamford Catering