MAE ANN DELOS SANTOS

Administration

Minglanilla, Province Of Cebu

Summary

Experienced virtual assistant with a strong background in managing administrative tasks. Possesses excellent communication, time management, and problem-solving skills. Committed to delivering high-quality work that exceeds expectations. Well-versed in general administrative duties and has a proven track record of achieving results through targeted initiatives. Skilled in implementing effective strategies to enhance operational efficiency and support team objectives. A dedicated professional ready to bring extensive expertise and a results-oriented approach to a Specialist role.

Work History

Admin Specialist

Handelot Fzc

02.2022 - 02.2025

Administrative duties, scheduling, correspondence management, and more, all executed from a remote location
Managing tasks, communications, and various administrative responsibilities
Generated reports detailing findings and recommendations.
Collected, arranged, and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Enhanced customer satisfaction with timely and accurate issue resolution.
Followed all company policies and procedures to deliver quality work.

Sales Supervisor

Minamoto Kitchoan

01.2019 - 11.2021

Perform some tasks of a manager, such as purchasing, accounting and budgeting
Manage website design, content, and SEO Marketing, Branding and Logo Design
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Sales Representative

Kitchen Shop Malaysia

01.2017 - 01.2019

Identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
Comply with inventory control procedures; Suggest ways to improve sales.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.

Education

Associate of Science - Business Administration

University of Cebu

Cebu City

06.2006 - 06.2008

Skills

Proficiency in relevant software and tools

Adaptability and flexibility to changing situations

Strong communication skills

Customer relations

Teamwork and collaboration

Problem-solving abilities

Time management abilities

Multitasking Abilities

Excellent communication

Timeline