Work Preference
Summary
Overview
Skills
Work History
Education
Timeline
Accomplishments
Certification
Languages
References
BusinessDevelopmentManager
Mae Vhenna Gin Fresnillo
Open To Work

Mae Vhenna Gin Fresnillo

social media manager|digital marketing
San Jose Del Monte,BUL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Travel Operations OfficerOffice SecretaryWarehouse SupervisorVIP Host (Contract)Customer Service Representative

Work Type

Full TimeContract WorkVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: San Jose Del Monte, BUL, PH
Open to relocation: Yes

Salary Range

250/hr - 1000/hr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionCareer advancementFlexible work hours

Summary

Dynamic and versatile professional with a proven record of success across various fields, including Logistics, Finance, and Hospitality. Expert in managing high-volume operations, including the payroll and attendance of 270+ workers and facilitating high-stakes financial transactions exceeding PHP 100M+. Known for strong problem-solving skills, adaptability, and a proactive approach to mastering new digital tools and organizational tasks. Committed to delivering measurable results and advancing organizational goals through operational precision and a results-oriented mindset.

Overview

14
14
years of professional experience
5
5
Certificate
2
2
years of post-secondary education

Skills

Supported customer engagement through multichannel assistance via email, chat, and phone Enhanced service quality by utilizing AI-powered tools Improved communication processes to streamline support operations Assisted Japanese-speaking customers with basic conversational skills Increased online visibility through effective social media management Provided reliable billing and operational support for smooth transactions Managed independent travel arrangements for clients to ensure satisfaction Boosted productivity by utilizing advanced tools Fostered strong customer relationships through dedicated service Responded to client needs with efficient remote support services

Work History

Travel Operations Officer

E&S Travel & Ticketing Services
philippines , pampanga
03.2022 - 08.2025
  • Streamlined operational workflows to enhance service delivery efficiency.
  • Coordinated ticketing processes, ensuring accuracy and compliance with industry regulations
  • Managed 50+ daily real-time bookings and inquiries with 100% accuracy and efficiency.
  • Resolved 95% of ticketing and service issues on first contact, ensuring high traveler satisfaction and retention.
  • Executed GDS functions and creative routing to secure 15% cost savings for high-value clients.
  • Mentored 3 junior staff members on GDS best practices and proactive queue management to maintain operational excellence.
  • Coordinated ticketing processes, ensuring accuracy and compliance with industry regulations.

Office Secretary

Silver Bridge Metal Corp.
Philippines , Bulacan
06.2020 - 10.2022
  • Managed office communications, ensuring timely responses and efficient information flow.
  • Organized and maintained filing systems for documents and records, enhancing accessibility.
  • Managed payroll processing and attendance tracking for 270+ workers, ensuring 100% disbursement accuracy.
  • Acted as the primary point of contact for 20+ industrial suppliers, overseeing raw material transactions and legal documentation.
  • Streamlined site inventory audits, ensuring 100% alignment with production orders and delivery schedules.
  • Streamlined administrative processes, improving office productivity and efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Warehouse Supervisor

Logistics MA.CO
Philippines , Sta Ana New Manila
01.2013 - 01.2016
  • Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Managed end-to-end B2B import/export logistics and Customs coordination for 30+ daily international shipments.
  • Supervised a large-scale workforce of 80+ warehouse personnel across rotating shifts to ensure 100% operational efficiency.
  • Maintained 99.5% inventory accuracy for 1,000+ SKUs through rigorous audits and reconciliation.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.

VIP Host (Contract)

Solaire Resort & Casino
02.2012 - 07.2013
  • Curated personalized experiences for high-profile guests to enhance satisfaction and loyalty.
  • Facilitated high-stakes financial transactions for International VIPs ranging from PHP 1M to PHP 100M+ with 100% precision.
  • Delivered premium customer service to Global Executives, maintaining a 98% satisfaction rating in a high-pressure environment.
  • Established and maintained relationships with key clients, fostering engagement and retention initiatives.
  • Monitored trends in hospitality services, adapting strategies to exceed guest expectations effectively.

Education

Bachelor of Science - Tourism Management

ABE Caloocan College
Caloocan City
06.2011 - 07.2013

Timeline

Travel Operations Officer

E&S Travel & Ticketing Services
03.2022 - 08.2025

Office Secretary

Silver Bridge Metal Corp.
06.2020 - 10.2022

Warehouse Supervisor

Logistics MA.CO
01.2013 - 01.2016

VIP Host (Contract)

Solaire Resort & Casino
02.2012 - 07.2013

Bachelor of Science - Tourism Management

ABE Caloocan College
06.2011 - 07.2013

Accomplishments

  • Issue Resolution: Documented and resolved complex ticketing discrepancies, which led to a 25% improvement in process efficiency.
  • Task Management: Achieved 100% payroll disbursement accuracy through effectively helping with the attendance monitoring of 270+ workers.
  • System Development: Collaborated with the admin team in the development of a digitized
  • Operational Results: Achieved 500+ accident-free days through effectively helping with safety compliance training for 80+ warehouse workers.
  • Product Efficiency: Resolved inventory leakage issues through rigorous monitoring, which led to maintaining a 99.5% accuracy rate for 1,000+ SKUs.

Certification

The VA Camp Certified (2026)

  • Social Media & Facebook Management: Managed and optimized Facebook business pages, focusing on community engagement and high-quality content creation.
  • Digital Marketing Strategy: Applied data-driven marketing strategies to improve brand visibility and audience reach for creative projects.
  • Multimodal Content Creation: Developed 100% original visual assets and multimedia content, ensuring brand consistency across various digital platforms and high-touch marketing channels.

Primetech Skills Institute Co

Customer Service Contact Center NCII

  • Completed professional certification for high-volume communication handling and consumer advocacy, ensuring 100% adherence to quality service standards.
  • Critical Problem Solving: Mastered real-time conflict resolution and critical thinking techniques, achieving a 95% first-contact resolution rate for complex service inquiries.
  • Multichannel Communication: Developed proficiency in professional correspondence and multi-channel support to ensure a seamless end-to-end customer journey.

Languages

English
Upper intermediate (B2)
Filipino
Advanced (C1)

References

  • Jerome, Fresnillo, PMSG, 099-1541-2702, PNP Officer
  • Janice, Sanchez, 0985-041-4327, E&S Travel & Ticketing Services Manager

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