Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MAE FE SEDURIFA

MAE FE SEDURIFA

CUSTOMER SERVICE REPRESENTATIVE
Talisay City

Summary

Experienced team leader with a talent for guiding teams to achieve goals through effective task delegation, fostering collaboration, and cultivating a positive work environment. Skilled in conflict resolution, providing feedback, and ensuring timely project delivery with high quality standards. Adaptable, focused on continuous improvement, and dedicated to supporting company growth and success.


Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.


Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience
2024
2024
years of post-secondary education

Work History

Technical Support Representative

Tasks Everyday - Blink
01.2025 - Current
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Team Leader

Tasks Everyday - Yotpo
09.2020 - 12.2024
  • Company Overview: Yotpo in TasksEveryday
  • Respond to client emails and address concerns promptly.
  • Lead pre-onboarding meetings for new accounts.
  • Oversee agents' attendance, tasks, and responsibilities.
  • Conduct training and implement client guideline updates.
  • Organize team meetings and engagement activities.
  • Monitor team performance and ensure compliance with client standards.
  • Act as a liaison between the team and clients.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Quality Assurance Specialist

Tasks Everyday - Yotpo
03.2020 - 09.2020
  • Company Overview: Yotpo in Supporting Enterprises
  • Ensures the quality of reviews processed by agents for the client before they get published on their website.
  • Updates guidelines based on client requirements.
  • Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Reviews Content Moderator

Tasks Everyday - Yotpo
09.2018 - 03.2020
  • Evaluating reviews in accordance with client-specific guidelines, including approving, rejecting, or escalating them as needed.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.

Customer Service Associate

Sykes Asia - AT&T
02.2018 - 05.2018
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Associate Customer Service

Tech Mahindra - Verizon
06.2017 - 10.2017
  • Refilling customers' airtime and promoting bundle plan upgrades for their phone, internet, and cable services through phone.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.


Technical Support Representative

Sykes Asia - Century Link
11.2016 - 05.2017
  • Assisting customers with refilling their minutes and promoting autopay options for added convenience via call.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Customer Service Representative

Qualfon Cebu Inc. - Tracfone Wireless
10.2015 - 03.2016
  • Providing customer assistance with their telecommunication needs through call.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Industrial Technology

Talisay City College
Talisay City, Cebu

Skills

Collaboration, leadership, delegation

Client relationship management

Decisive and data driven decision making

Critical thinking, analytical skills, troubleshooting

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Timeline

Technical Support Representative

Tasks Everyday - Blink
01.2025 - Current

Team Leader

Tasks Everyday - Yotpo
09.2020 - 12.2024

Quality Assurance Specialist

Tasks Everyday - Yotpo
03.2020 - 09.2020

Reviews Content Moderator

Tasks Everyday - Yotpo
09.2018 - 03.2020

Customer Service Associate

Sykes Asia - AT&T
02.2018 - 05.2018

Associate Customer Service

Tech Mahindra - Verizon
06.2017 - 10.2017

Technical Support Representative

Sykes Asia - Century Link
11.2016 - 05.2017

Customer Service Representative

Qualfon Cebu Inc. - Tracfone Wireless
10.2015 - 03.2016

Bachelor of Science - Industrial Technology

Talisay City College

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