Mae-Ann Rodolfo

• Executed revenue collection tasks and compiled monthly revenue collection reports to track financial performance.
• Reviewed accounts to confirm payment plan compliance with collection terms.
• Employed tracing methods and databases to successfully locate absconded debtors, facilitating debt recovery.
• Provided timely customer service to taxpayers, addressing tax queries and concerns effectively.
• Conducted ocular inspections and monitored sales and business locations.
• Executed various administrative tasks to support daily operations. including encoding payments and preparing transmittals.

Enhanced ease of doing business, facilitating access to services for Micro, Small, and Medium Enterprises (MSMEs), contributing to their growth and sustainability.

• Used Microsoft Office to track information, update records and write correspondence.
• Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
• Maintained a tidy and welcoming reception area to uphold company image and ensure visitor comfort.

Coordinated recruitment support to align with human resource planning objectives.

Maintained and revised confidential recordkeeping and filing systems for HR documents, ensuring accuracy and compliance.

Implement and monitor code of conduct compliance across the business.

• Supported tax filings and processed accounts payable, receivable, and payroll to ensure timely financial operations.
• Appraise pawned jewellery and assist clients through purchase decisions.

• Maintained accurate general ledger through timely journal entries, supporting financial reporting and analysis.
• Reconciled bank and credit card accounts weekly, monthly and quarterly.
• Prepared invoices and processed payments, actively following up on outstanding balances to optimise cash flow and reduce payment delays.
• Maintained client transaction records and managed account collections, ensuring timely payment documentation for tax compliance.