Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mae Angeline Rachel Clare Lomibao

Virtual Assistant
Quezon City

Summary

I specialize in enhancing brand visibility and operational efficiency through expertise in content marketing, social media management, and digital tools. With four months of experience as a virtual assistant, the team collaborates with clients to deliver tailored solutions that prioritize strategic planning and audience engagement. By utilizing platforms like Meta, Buffer, and Canva, TaskMaster VA supports businesses in creating impactful campaigns and streamlining workflows. Their commitment to clear communication and proactive collaboration empowers organizations to achieve their objectives with innovation and precision.

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Virtual Assistant

TaskMaster VA
03.2025 - Current

Internship Trainee

The VA BAR
03.2025 - Current

Phone Banker

Wells Fargo
Taguig
10.2021 - 12.2022
  • Assisted customers with auto loans, providing clear explanations of principal and interest payments.
  • Educated clients on loan contracts and the Auto Payment Agreement (APA) to enhance their understanding.
  • Facilitated service center information requests and scheduling, improving customer experience.
  • Contributed to internal process improvements, boosting overall customer satisfaction and efficiency.

Account Executive

Alorica
10.2017 - 10.2019
  • I played a pivotal role in enhancing customer support and operational efficiency at Alorica.
  • Troubleshot network issues, achieving a high customer satisfaction rate through effective problem-solving.
  • Streamlined support workflows, resulting in improved response times and service delivery.
  • Developed internal resources that fostered continuous improvement and knowledge sharing among team members.

Technical Support Specialist

Concentrix Limited Company
Pasig
02.2017 - 09.2017
  • Delivered exceptional customer service by providing scheduling options for Genius Bar appointments.
  • Assisted customers with Apple product inquiries and troubleshooting remotely.
  • Enhanced customer satisfaction through effective communication and problem-solving skills.
  • Contributed to a supportive team environment.

Customer Account Executive

Sitel
05.2015 - 02.2017
  • Provided exceptional support to customers by troubleshooting technical issues related to network services.
  • Implemented a streamlined workflow process to report and track network irregularities, enhancing issue resolution efficiency.
  • Successfully upsold products, resulting in improved customer coverage and satisfaction.
  • Developed strong problem-solving and communication skills while working in a fast-paced environment.

Education

Vocational Degree - Culinary Arts/Chef Training

Global Academy of Culinary, Baking, And Pastry Arts
Quezon City
06.2018 - 06.2023

Undergraduate - Political Science and Government

Far Eastern University
Manila
06.2013 - 10.2015

Undergraduate - Communication and Media Studies

University of The Philippines
Baguio, Benguet
06.2010 - 11.2012

Skills

Negotiation

Loan Servicing

Mass Email Marketing

Customer service

Microsoft office

Data entry

Attention to detail

Calendar management

Problem-solving

File organization

Task prioritization

Document preparation

Video editing

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Timeline

Virtual Assistant

TaskMaster VA
03.2025 - Current

Internship Trainee

The VA BAR
03.2025 - Current

Phone Banker

Wells Fargo
10.2021 - 12.2022

Vocational Degree - Culinary Arts/Chef Training

Global Academy of Culinary, Baking, And Pastry Arts
06.2018 - 06.2023

Account Executive

Alorica
10.2017 - 10.2019

Technical Support Specialist

Concentrix Limited Company
02.2017 - 09.2017

Customer Account Executive

Sitel
05.2015 - 02.2017

Undergraduate - Political Science and Government

Far Eastern University
06.2013 - 10.2015

Undergraduate - Communication and Media Studies

University of The Philippines
06.2010 - 11.2012
Mae Angeline Rachel Clare LomibaoVirtual Assistant