Madesin Besiera

I managed school insurance portals and sales across multiple U.S. states. I planned marketing strategies, tracked their effectiveness, and handled client accounts by analyzing health plans, gathering feedback, and improving products. I prospected new clients, created proposals, closed deals, and oversaw implementation. I worked closely with school directors and agencies to support sales efforts and strategic decisions. I prepared quotes, invoices, and reviewed waiver criteria to ensure policy compliance. I also supported international students with enrollment, collaborated with the Benefits and Claims team, reviewed policy brochures, conducted market research, developed rate plans, trained new hires, and helped resolve chargeback cases.

I handle customer inquiries and resolve issues via email, phone, or chat using Gorgias. I assist with orders, track shipments, process returns, and provide product info and recommendations. I work with shipping and billing teams to ensure accurate, timely fulfillment and keep detailed records to maintain service quality.

I respond to customer concerns by clearly explaining coverage and the enrollment process. I assist customers with their benefits, claims, and eligibility questions, and help members with their waiver and refund processes when needed. I also coordinate with the Benefits and Claims Department to address and resolve member issues.

I collect and analyze commercial credit information to compile detailed business reports. This includes contacting company management to obtain key business details and financial statements. I ensure data accuracy and completeness by updating reports using CRM tools such as Salesforce and other ad hoc methods.

I provide accurate production data to support planning and target setting. I handle clerical tasks like preparing audit check sheets, tracking attendance, and managing production records. I also coordinate with Production Engineering to monitor production status and downtime, ensuring efficient operations.