Madonna M. Delos Santos

Compliance Checking Officer

· Review loan documents and requirements submitted by the client through validation of documentary deficiencies and compliance checking.

· Inputs and checks completeness and accuracy of facility and collateral set-up in International Comprehensive Banking System.

· Reviews Documents-In Order Certification or Request for Booking falling under my approval authority before release to implementing units.

· Reviews documents for registration, monitors its timely endorsement to LAD Registration and conducts updates and follow-ups on the status.

Home Loans Documentation Officer

· Provides loan documentation support for Consumer Banking Group Home Loans

· Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.

· Assisted in training new hires on proper documentation procedures, ensuring consistency across the organization.

· Collaborated with senior management to address operational challenges and develop creative solutions for improvement.

· Provided exceptional customer service by responding promptly to inquiries regarding document status or content.

· Worked with internal staff to process documents and sent for closing.

· Skilled Auto and Housing Loan Processor with 5 years of experience in managing a diverse portfolio of auto and mortgage loan accounts.

· Responsible for evaluating loan applications, conducting thorough credit analysis and determining the eligibility of submitted documents within the standard or prescribed turn-around time (TAT).

· Affixalof documentary stamp through BIR eDSTSystem for both Auto and Home.

· Consistent WOW EMPLOYEE AWARDEE 2014 – 2019

· Skilled Auto and Housing Loan Processor with 5 years of experience in managing a diverse portfolio of auto and mortgage loan accounts.

· Responsible for evaluating loan applications, conducting thorough credit analysis and determining the eligibility of submitted documents within the standard or prescribed turn-around time (TAT).

· Affixal of documentary stamp through BIR eDSTSystem for both Auto and Home.

· Consistent WOW EMPLOYEE AWARDEE 2014 – 2019