Madonna Aquino

Processed transactions accurately using a POS system and handled cash, checks, and mobile payments. Maintained daily transaction records, prepared cash and check deposits, and balanced cash drawers. Coordinated with accounting and admin teams for remittance and reconciliation, and assisted with general administrative tasks as needed.

Managed client proposals from typesetting through design, print, and production. Coordinated with clients regarding design style, format, print requirements, and timelines. Developed concepts, graphics, and layouts for product illustrations and company logos, handled customer phone inquiries, and prepared regular sales reports.

Monitored and tracked overdue accounts using Microsoft Excel and recorded customers’ financial status and collection activities. Contacted clients regarding delinquent accounts through phone and mail, handled incoming customer calls, and negotiated payment arrangements. Managed office supply inventory and ordering, and prepared regular sales reports.

Checked and transmitted application documents while monitoring incoming emails and application statuses to ensure timely compliance. Conducted first-day new hire orientations, completed onboarding paperwork, and maintained files, inventory, mail, and database systems. Communicated regularly with clients and the sales and marketing teams to support operations.

I handle incoming phone calls, ensuring they are answered promptly and transferred to the appropriate staff member. I coordinate messenger and courier services, monitor incoming emails, and respond or forward them as needed. Additionally, I keep the internal staff contact list updated and well-maintained.

Greet customers as they arrive at the shop and provide information about our services. I assist them with any questions or issues using computer software, including Microsoft Office, Adobe programs, and other applications used in the café. I also offer services such as encoding, printing, and other café services, while maintaining accurate records of logs and shop inventories.