Madeliza Toribio

Responsible for ensuring the timely renewal of business owner's support contracts. Enable businesses to explore possible upgrade options based on their needs.

Resolve customer inquiries and concerns thru phone. I also assist them in raising disputes if needed and follow through with their ongoing cases if applicable. I am responsible for offering upgrade options to eligible customers.

I started off as a Collections officer for mortgage accounts. I assist the customers in bringing their account current and formulating hardship assistance programs,if needed. I ended my career there as a Customer Service Specialist handling billing and payment concerns.

Responsible for retaining cancelling internet service customers. I am responsible for exhausting all possible resolution and offers to retain customers. I worked as a retention officer for a year and eventually got transferred to a Collections post after the business pulled out.

I handled Barclays Collections where I was responsible for collecting past due payments on early delinquent account. I enable payment programs for them if they need it to keep up with payments.