Summary
Overview
Work History
Education
Skills
Biography
Affiliations
Timeline
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Madeline Frances Nacie Samar

Madeline Frances Nacie Samar

Clinical Support Specialist
Taguig, Metro Manila

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Clinical Support Specialist (PAS)

Syneos Health
5 2021 - Current
  • Assists with maintenance of Trial Master File (TMF), perform TMF document process activities such as preparing documents, submission, re-classifying, deleting duplicate documents, and editing metadata.
  • Manage over 60 documents per day.
  • Perform thorough quality review of documents submitted for entry into TMF and liaise with project teams to resolve any issues or queries identified.
  • Maintains timely and effective communication with study team regarding assigned task & deliverables
  • Maintain compliance with departmental quality, performance and utilization targets.
  • Responsible for preparing and sending Monitoring Visit Packages to CRAs for specific study assignments.
  • Assist study teams with administrative and clerical task such as:
    •Study Filing (i.e. Study Team Curriculum Vitae (CVs), Study Correspondence, Monitoring Reports, Monitoring Letters, & Telephone Contact Reports
    •Management of helpdesk tickets requesting and revoking access to systems (i.e. Electronic Data Capture, Clinical Trial Management System (CTMS))
    •CTMS Site Information Entry, Minutes of Meeting entry.

Technical Support System Analyst

IQVIA
11.2018 - 05.2020
  • Provides technical assistance and also quality check analyst for account management
  • Responsibilities include processing Account Creation, update and termination, Site Creation, update and terminate
  • Process Quality Check once Tier 1/ Level 1 is done with processing
  • Sends final email to requestors, project coordinators or sponsor that requests has been completed.
  • Responsible for resolving incoming telephone (password reset) for EDC access for site personnel.
  • Appointed as POC for Team (Biotech).

Technical Support

Harte Hanks Philippines
09.2013 - 08.2017
  • Assisted clients with technical support issues and general inquiries for their Samsung smart phones/tablets.
  • Responsibilities include taking In calls and provides support for Samsung smart phones users.
  • Managed over 40 customer calls per day.
  • Provides assistance for customers who wants to sends their phones for repairs.

Education

Bachelor of Science - Entrepreneurial Management

Polytechnic University of The Philippines Taguig
Taguig City
06.2008 - 03.2011

High School Diploma -

Mt. Moriah Christian Academy
Bagumbayan Taguig City
06.2004 - 03.2007

Skills

Quality Improvement

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Biography

Madeline's current position with Syneos Health is Project Administration Specialist within the Project Team Administration Support Center (PTASC). As a Project Administration Specialist, Ms. Camilon provides administrative, clerical and technical support to Project Management and Clinical Operations team members to allow these project teams to focus on driving project deliverables. The PTASC is an integral part of the Biopharmaceutical Acceleration Model (BAM), which is shortening the distance from lab to life. Prior to Syneos Health, Ms. Camilon has relevant experience in/as Technical Support System Analyst, Quality Check Analyst for Account Management. Provides Quality Check for account management (account creation, update, terminate, site creation, update, terminate) for clinical researchers that will join Clinical trails. For the almost a year already, I have been assigned with special task, PD update, QCRI Clean up, Binders, Placeholders request. With these, I was able to learn more on TMF processing. I was transitioned to the SWAT Team who processed TMF filing, other requests for those projects who has no assigned PAS for the moment. Used Veeva vault as Medidata as system for this responsibilities.

Affiliations

Otsuka (Philippines) Pharmaceutical, Inc.

(POCARI SWEAT) – Brand Ambassador

(November 2010 - 2012)

Timeline

Technical Support System Analyst

IQVIA
11.2018 - 05.2020

Technical Support

Harte Hanks Philippines
09.2013 - 08.2017

Bachelor of Science - Entrepreneurial Management

Polytechnic University of The Philippines Taguig
06.2008 - 03.2011

High School Diploma -

Mt. Moriah Christian Academy
06.2004 - 03.2007

Clinical Support Specialist (PAS)

Syneos Health
5 2021 - Current
Madeline Frances Nacie SamarClinical Support Specialist