Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Madelin Cabugoy

Madelin Cabugoy

Cebu City, Province Of Cebu

Summary

Customer service professional with strong focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with proven track record of leading teams through changing needs and challenges. Recognized for fostering supportive and productive work environment.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

JP Morgan Chase
01.2020 - 12.2025
  • Analyzed client feedback and refined customer service processes, resulting in a notable decrease in complaints.
  • Addressed customer inquiries and resolved issues to maintain strong client relationships.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

EPerformax Contact Centers & BPO
03.2015 - 12.2020


  • Led team in achieving operational goals through effective communication and collaboration.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Customer Service Representative

Alorica
12.2013 - 03.2015
  • Addressed customer inquiries and issues with a focus on providing timely and effective solutions.
  • Led initiatives to enhance customer satisfaction metrics, achieving consistent positive outcomes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Bachelor of Science in Information Technology

Technological Institute of The Philippines
Cubao, Metro Manila, Philippines
03-2007

Skills

  • Customer service
  • Relationship building
  • Computer proficiency
  • Microsoft outlook
  • Team development

Timeline

Customer Service Representative

JP Morgan Chase
01.2020 - 12.2025

Customer Service Representative

EPerformax Contact Centers & BPO
03.2015 - 12.2020

Customer Service Representative

Alorica
12.2013 - 03.2015

Bachelor of Science - Bachelor of Science in Information Technology

Technological Institute of The Philippines
Madelin Cabugoy