Madeleth Ann Cavales
Client Service Associate
Dumaguete City,Philippines
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
BDO Unibank, Inc
07.2015 - Current
- Addressed customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Process day to day transactions such as cash and cheque deposits, currency conversion, withdrawals, cross-selling Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
Virtual Administrative Assistant
STUDENTRDH
07.2017 - 05.2020
- Works under a Dental Board Review Company that targets, Students who will be taking their National Board after they graduate.
- I am tasked to manage the company's Instagram and Facebook Business page every day.
- Reply to client inquiries, engage in commenting and joining forums, post images that inspire students and graduates for their national boards.
- Check feedback and reviews for reference and to be shared with the students and other people who are interested in the company's services and products.
- Uses Mailchimp and Convertkit for email marketing.
- I also have experience with WordPress with WooCommerce, getting all the information of the clients and organizing them in the spreadsheet every day.
- I use Canva for creating and editing images.
- Edit articles for blog posting.
- Uses Asana and Trello for project management, Slack for team communication.
- Social media manager and Search engine optimizer.
- Analyzed and compiled data to prepare comprehensive reports for management.
Virtual Assistant
GreaseBook
11.2016 - 01.2017
- Data entry, Internet research, blogging, Social Media Marketing), Greasebook is a developer of mobile oilfield apps.
- Tasked to edit and post the content given through shared documents to the social media sites and website.
- Search Google if the content the company has the same as other posts.
- Used MeetEdgar for scheduling posts on Social Media sites, like Facebook, Twitter, LinkedIn.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
Social Media Marketer
Lexington Creative
04.2014 - 01.2016
- The company is a mobile app developer.
- The owner shares a document containing links and samples of Facebook and Twitter posts of mobile apps/games for celebrities like Justin Bieber, Liam Niall, One Direction, and about puppies.
- My task is to promote the apps by reposting it to the celebrities' pages and post them in the comment section.
- Increased sales through promoting brand awareness and key marketing efforts.
Meter and Billing Assistant(OJT)
NEGROS ORIENTAL II ELECTRIC COOPERATIVE
11.2014 - 01.2015
- Make reports for the disconnected electricity lines, assign the meter readers to their designated areas for billing, accept inquiries by walk-in clients and through phone calls and make reports for any complaints from clients.
- Handled calls to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
West City Elementary School
Dumaguete City 06.2001 - 03.2007
High School Diploma -
St. Louis School - Don Bosco
Dumaguete City 06.2007 - 03.2011
BBA - Accounting And Business Management
Silliman University
Dumaguete City 06.2011 - 03.2015
Skills
Customer service
Account management
Cross-functional team collaboration
Administrative support
Social Media Management
Maintains confidentiality
Database Management
Sorting and labeling
Mail handling
Business administration
Office administration
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Independent Order of Odd Fellows Philippines
- Est. 2012 - member
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Virtual Administrative Assistant
STUDENTRDH
07.2017 - 05.2020
Virtual Assistant
GreaseBook
11.2016 - 01.2017
Customer Service Associate
BDO Unibank, Inc
07.2015 - Current
Meter and Billing Assistant(OJT)
NEGROS ORIENTAL II ELECTRIC COOPERATIVE
11.2014 - 01.2015
Social Media Marketer
Lexington Creative
04.2014 - 01.2016
BBA - Accounting And Business Management
Silliman University
06.2011 - 03.2015
High School Diploma -
St. Louis School - Don Bosco
06.2007 - 03.2011
West City Elementary School
06.2001 - 03.2007