Madeleine Bio
Customer Service Specialist
Baguio City
Summary
Experienced e-commerce professional with over 10 years of expertise in customer service, particularly skilled in Amazon and Shopify platforms. Known for delivering exceptional support, resolving complex inquiries, and building strong client relationships. Excited to bring my proven track record to drive success and contribute to your team.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Dispatcher / Schedule Manager
Dirt Busters House Cleaning
03.2024 - 10.2024
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Customer Service Specialist / HR Specialist
Lily & Fox
3 2022 - 2 2024
- Managed company's social media channels, ensuring regular updates and engagement with customers
- Acknowledged and responded to customer comments and inquiries promptly, maintaining a high level of customer satisfaction
- Assisted management with talent acquisition processes, including screening applications and evaluating assessments to identify qualified candidates
- Played a key role in driving continuous improvement initiatives to enhance overall customer satisfaction and company performance
Customer Service Specialist for Amazon
Sitel Philippines
10.2020 - 2 2022
- Provided exceptional customer service to customers, assisting them in account management, placing orders, order tracking and refunds
Team Leader
Convergys
09.2016 - 05.2017
- Supervised and mentored a team of 15 associates to achieve overall performance goals and desired results
Customer Service Specialist
Convergys
08.2013 - 09.2016
- Provided exceptional customer service to customers, assisting them in account management, placing orders, order tracking and refunds
Education
Bachelor of Science - Electronics and Communications Engineering
Saint Louis University
06.2000 - 03.2003
Computer Based Accountancy - undefined
AMA Computer Learning Center
06.2004 - 03.2006
Skills
Shopify
ShipStation
Help Scout
Agora Pulse
Greenhouse
Problem-solving
Conflict Resolution
Communication Skills
Attention to Detail
Schedule Coordination
Order Processing
Customer Service
Websites
Timeline
Dispatcher / Schedule Manager
Dirt Busters House Cleaning
03.2024 - 10.2024
Customer Service Specialist for Amazon
Sitel Philippines
10.2020 - 2 2022
Team Leader
Convergys
09.2016 - 05.2017
Customer Service Specialist
Convergys
08.2013 - 09.2016
Computer Based Accountancy - undefined
AMA Computer Learning Center
06.2004 - 03.2006
Bachelor of Science - Electronics and Communications Engineering
Saint Louis University
06.2000 - 03.2003
Customer Service Specialist / HR Specialist
Lily & Fox
3 2022 - 2 2024
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