Ma. Danica Lampera

• provide information, troubleshoot technical problems, and assist with billing, payments, and account management

. acts as a crucial link between healthcare providers, insurance companies, and members, providing essential support and information

• manage performance, optimize processes, and implement new technologies to improve the customer experience and meet organizational goals

• Hands on training ( 3 roles within the campaign):Faculty Specialist, Level 2 -Student Advocate, Level 1- Support Representative, and PIP

• Assisting faculty members with specific requests and answering general questions regarding proctoring, setting up exams, and handling inquiries about particular testing sessions.

• Assist with exam creation, investigation and exam issues resolutions.
• Handling outbound calls, assist Slack channels, Respond to all pending emails, and process refund requests.

• Inbound, outbound calls and chats to clients.
• Respond to all pending emails and tickets.

• Company Overview: Private Firm owned by Teruel Architects /Design and Build /Contractor
• Prepared blueprints, and scale drawings of planned developments using computer-aided design software.
• Meet and discuss architectural projects with the clients.
• Private Firm owned by Teruel Architects /Design and Build /Contractor