Macxzyne Angela Ferrel
Entry-Level Administrative Professional
Batangas
Summary
Virtual Customer Service Assistant supporting product inquiries, pricing questions, availability checks, and order updates across Facebook Messenger and live-selling channels. Communicates clearly while handling 80+ customer messages per day across Facebook Messenger and live-selling channels, helping resolve customer concerns and keep online transactions moving smoothly. Uses Microsoft Office and Google Workspace to stay organized and maintain accurate customer support records.
Overview
7
7
years of professional experience
Work History
Tiktok Affiliate
Self Employment
07.2026 - Current
- Coordinate daily content posting and affiliate activity to keep promotions organized and timely.
- Organize product details, links, and notes to support smooth affiliate communication and tracking.
- Maintain consistent posting schedules and update promotions based on changing audience activity.
- Support customer questions through clear messages and concise explanations about products and offers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Virtual Assistant
Freelance
United Arab Emirates
10.2025 - 01.2026
- Managed email correspondence for routine client updates and request tracking.
- Prepared documents, forms, and reports with consistent formatting and attention to detail.
- Organized files and digital records to support quick retrieval and accurate recordkeeping.
- Updated spreadsheets and data lists to keep client information current and accessible.
- Developed streamlined processes for document management, enhancing accessibility and reducing retrieval time.
- Coordinated communication between clients and stakeholders, facilitating clear information flow and project updates.
- Implemented task prioritization techniques, increasing overall productivity across various client projects.
Admin
Iza's Vintage & Vogue
United Arab Emirates
02.2020 - 02.2024
- Responded to customer concerns through Facebook Live and Messenger with calm, professional communication.
- Supported live-selling sessions by presenting products and answering questions in real time.
- Managed multiple customer inquiries while keeping communication clear and organized.
- Facilitated online transactions and order processing to support smooth customer service.
- Completed basic data entry and document preparation in Microsoft Office to keep customer records organized.
- Coordinated inventory management processes to maintain optimal stock levels and minimize discrepancies.
- Developed training materials for new employees to improve onboarding efficiency and retention rates.
- Implemented scheduling systems for staff to enhance productivity and streamline workflow.
Education
GRADE 11-12 STEM - GRADE 11-12 STEM
FEU Roosevelt
Rodriguez09.2021
Bachelor of Science - Medical Laboratory Science
National University
Lipa City, Batangas08.2021
Elementary to Junior High School - Elementary to Junior High School
Santo Rosario Academy
Rosario, Batangas06.2011
Skills
Microsoft office
Data entry
Document preparation
Data organization
Time management
Records management
Filing systems
Appointment scheduling
Meeting coordination
Office administration
Calendar management
Communication
Customer service
Order processing
Calendar coordination
Administrative support
Customer inquiry resolution
Sales support
Email correspondence
Transaction processing
Virtual assistant support
Timeline
Tiktok Affiliate
Self Employment
07.2026 - Current
Virtual Assistant
Freelance
10.2025 - 01.2026
Admin
Iza's Vintage & Vogue
02.2020 - 02.2024
Elementary to Junior High School - Elementary to Junior High School
Santo Rosario Academy
Bachelor of Science - Medical Laboratory Science
National University
GRADE 11-12 STEM - GRADE 11-12 STEM
FEU Roosevelt