MA.CRIZANDRA BARROZO
Account Relations Assistant Manager
Las Piñas City,00
Summary
Results-driven Account Management and Sales Support Professional with 10+ years of experience in the logistics industry. Skilled in client relationship management, sales operations, and end-to-end logistics coordination (air, sea, and last-mile delivery).
Overview
12
12
years of professional experience
Work History
Account Relations Assistant Manager
Airspeed International Corporation
10.2025 - Current
- Assist the Account Relations Manager in overseeing daily account management operations and ensuring high-quality client service.
- Support in managing key customer accounts, helping resolve issues, monitor service performance, and maintain strong client relationships.
- Coordinate with internal teams (operations, billing, logistics) to address customer requirements and ensure timely service delivery.
- Help develop customer retention, service improvement, and business growth.
- Handle escalated client concerns and provide solutions in alignment with the Account Relations Manager’s direction.
- Guidance, and monitoring of account management team members.
Account Relations Team Leader
Airspeed International Corporation
06.2025 - 10.2025
- Grow existing customers and identify potential customers.
- Prepares proposals and quotations to customers and follows up for approval.
- Handles all quotation inquiries and requests for potential and existing customers for all mode of transport.
- Understand all aspects of customer’s business needs, network within customers’ organization to explore customers’ needs and business development opportunities.
- Led the Account Relations team in managing key customer accounts, ensuring consistent service delivery and high client satisfaction.
- Supervised daily team activities, providing guidance, support, and performance feedback to account officers and coordinators.
- Handled escalated client concerns and ensured timely and effective resolution in coordination with operations, sales, and logistics teams.
Senior Sales Support Officer
Airspeed International Corporation
01.2024 - 06.2025
- Supported sales operations by preparing proposals, quotations, and client contracts with 100% accuracy.
- Coordinated with logistics and operations teams to meet client requirements.
- Supported the Sales Support Supervisor in managing day-to-day sales support operations and ensuring timely delivery of client requirements.
- Helped manage client inquiries, providing prompt and accurate responses to maintain strong customer relationships.
Sales and Business Development Support Officer
Airspeed International Corporation
01.2023 - 12.2023
- Provided administrative and operational support to the Sales and Business Development teams to ensure smooth execution of client activities and business initiatives.
- Assisted in preparing sales proposals, quotations, presentations, and client documentation with high accuracy.
- Coordinated with internal departments (operations, customer service, billing, and logistics) to fulfill client requirements and support new business opportunities.
- Conducted initial research on potential clients and market segments to support lead generation and business development planning.
- Monitored and updated sales pipelines, client records, and activity reports to ensure data accuracy for management review.
- Handled basic client inquiries and provided timely assistance to maintain strong customer relationships.
Account Management Officer
Airspeed International Corporation
07.2021 - 12.2022
- Managed relationships with assigned key accounts, ensuring high client satisfaction and consistent service quality.
- Coordinated closely with operations, logistics, and customer service teams to fulfill client requirements and resolve service concerns promptly.
- Prepared and processed client quotations, proposals, and service requests to support ongoing and new business.
- Conducted regular check-ins and account reviews to identify opportunities for upselling, cross-selling, and improving service performance.
- Handled escalated client issues and provided effective solutions to maintain strong long-term partnerships.
Account Executive
Airspeed International Corporation
11.2016 - 07.2021
- Presented and promoted logistics solutions tailored to client needs.
- Managed a portfolio of corporate clients, ensuring high service satisfaction and retention.
- Conducted client meetings, presented customized logistics solutions, and supported customers in selecting services that best fit their operational needs.
- Prepared quotations, proposals, and service agreements while coordinating closely with operations, customer service, and billing teams.
- Monitored shipment status and coordinated with internal teams to ensure timely and accurate service delivery for clients.
- Identified upselling and cross-selling opportunities to maximize account revenue and expand service usage.
Sales Coordinator
Airspeed International Corporation
04.2015 - 11.2016
- Provided administrative and operational support to the sales team.
- Processed client requests and ensured timely response to inquiries.
- Assisted in preparing reports, proposals, and sales presentations.
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
- Answering inquiries through phone calls and email.
- Act as Customer Service for any customer’s inquiry while Account Executives are out for sales call.
- Help the Account Executive with regards to rates, JI and other Customer Service relation.
Office Clerk
BPI Direct Savings Bank
10.2014 - 04.2015
- Managed filing systems, account documentation, and data entry with 100% accuracy.
- Supported front-office operations by assisting clients and processing routine transactions.
Customer Service Assistant
Metro Main Star Asia Corporation
10.2013 - 02.2014
- Provided frontline customer support, handling inquiries and concerns effectively.
- Processed transactions and ensured customer satisfaction with quick turnaround.
Education
Bachelor of Science in Business Administration - Operations Management
01.2013
Highschool - undefined
01.2009
Elementary School - undefined
01.2005
Skills
- Account & Client Management
- Sales & Business Support
- Logistics & Operations
- Data & Reporting
- Customer Service
Personal Information
Title: Assistant Account Relations Manager
Training
- Sales Kick-off 2025, Prof. Ricky De Vera, Brittany Hotel Global South, 2025-01-06
- Salesmanship 101: The Sales Associates’ Journey – How to Win Clients and Grow Revenue, Mr. Jay Reburiano, Airspeed International Corporation, 2025-09-09
Timeline
Account Relations Assistant Manager - Airspeed International Corporation
10.2025 - Current
Account Relations Team Leader - Airspeed International Corporation
06.2025 - 10.2025
Senior Sales Support Officer - Airspeed International Corporation
01.2024 - 06.2025
Sales and Business Development Support Officer - Airspeed International Corporation
01.2023 - 12.2023
Account Management Officer - Airspeed International Corporation
07.2021 - 12.2022
Account Executive - Airspeed International Corporation
11.2016 - 07.2021
Sales Coordinator - Airspeed International Corporation
04.2015 - 11.2016
Office Clerk - BPI Direct Savings Bank
10.2014 - 04.2015
Customer Service Assistant - Metro Main Star Asia Corporation
10.2013 - 02.2014
STI College Parañaque - Bachelor of Science in Business Administration, Operations Management
CAA National Highschool - Highschool,
CAA Elementary School - Elementary School,