MA. CRISTYL L. IBALE

As a Quality Assurance Analyst in a customer support setting, I evaluated customer interactions to ensure compliance with company standards, policies, and service quality benchmarks. I provided detailed feedback, performance reports, and coaching insights to help agents improve efficiency, accuracy, and customer experience.

As a Tier 2 / Escalations Desk Officer, I handled complex or escalated customer issues that required advanced problem-solving and in-depth product knowledge. I investigated root causes, coordinated with internal teams, and ensured timely resolution while maintaining a high standard of customer satisfaction.

As a Customer Support Representative, I assisted customers by resolving inquiries, complaints, and other issues through clear and professional communication. I documented interactions accurately and worked to ensure high customer satisfaction while meeting service quality standards.

As a Market Researcher, I conducted surveys and interviews to gather accurate consumer data and insights for various client studies. I ensured data quality, followed research protocols, and contributed to reports that supported strategic decision-making.

As an ESL Teacher, I planned and delivered engaging lessons to help students develop their English speaking, listening, reading, and writing skills. I assessed learner progress, provided constructive feedback, and adapted teaching methods to meet diverse language needs.

As a Telesales Executive, I was responsible for contacting potential and existing customers to promote products or services, explain features and benefits, and close sales. I also maintained accurate customer records, handled objections professionally, and consistently worked toward meeting or exceeding sales targets.