Ma Cristina Paz
Block 21 Lot 2 Phase 3 Sodium Street Celina Plains Malagasang 1G Imus,Cavite
Summary
Dynamic Brand Ambassador and Retail Sales Associate with a proven track record at Dutyfree Philippines, adept in leveraging exceptional communication and in-depth product knowledge to boost sales and enhance customer loyalty. Specializes in customer engagement and sales expertise, achieving significant performance improvements through effective strategies and product demonstrations.
Overview
16
16
years of professional experience
Work History
Brand Ambassador (CLINIQUE)
Dutyfree Philippines
08.2010 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
Retail Sales Associate
Dutyfree Philippines
12.2008 - 07.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Education
Associate Graduate - Computer Science
Systems Technology Institute
Pasay City2006
Secondary Level Education -
Parañaque National High School
Parañaque City2004
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Adaptable Personality
- Goal-oriented mindset
- Brand Awareness
- In-depth product knowledge
- Sales expertise
- Performance Improvement
- Product Demonstration
- Sales and negotiation tactics
Seminars Attended
Clinique Brand Ambassador Conference
-Taipei, Taiwan March 2019
Clinique Brand Ambassador Conference
- Seoul,South Korea March 2018
Clinique Brand Ambassador Conference
- Bali, Indonesia September 2013
Clinique Brand Ambassador Conference
- Bangkok, Thailand September 2012
Personal Information
Age : 36 years old
Birthday : December 24,1987
Weight : 51kgs
Height : 5'2
Civil Status: Married
Character Reference
Ma Niña Guardacasa
Brand Ambassador Estee Lauder
09565125904
Kennard Cayabyab
Counter Manager Coty Group
09565311126
Raymund Infante
Warehouse Supervisor Dutyfree Philippines
09453977552
Timeline
Brand Ambassador (CLINIQUE)
Dutyfree Philippines
08.2010 - Current
Retail Sales Associate
Dutyfree Philippines
12.2008 - 07.2010
Associate Graduate - Computer Science
Systems Technology Institute
Secondary Level Education -
Parañaque National High School
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