MA.CRISTINA ITOH-DE BORJA
Calamba
Summary
Equipped with in-depth knowledge & experience in Customer Service, Training and Management. Sales, Finance and Marketing, Purchasing. Core competencies include Project Management, Communication, Leadership and Management, Case Management, Multitasking, Data Analysis, Process Improvement, Problem Solving, Customer Service, Collaboration and Teamwork, Commitment to Excellence. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
25
25
years of professional experience
Work History
SME-Customer Service Representative
Convergys
07.2011
- Working with team members to define and agree current and potential future business processes
- Providing in-depth knowledge of business process and reporting requirements to support workshop discussions, user story development, and business decision-making.
Supervisor
SunPower Philippines Limited-ROHQ
07.2020 - 01.2024
- Provides accurate solutions to all customer’s needs (internal customers - BOM, Energy Consultant, WO Team, Builders) that is within the team’s scope
- Supervises the Residential Project and Design Distribution team, to ensure timely and accurate RP creation and Design Distribution
- Works closely with the Builder Operations Managers in all regions (BOMs) to help enforce the appropriate RP creation guidelines
- Able to perform extensive data and quantitative analysis of reports, controls, metrics and SLA trends consistently and provide solutions as needed
- Responsible for the end-to-end process of managing exceptions as per approved policy
- Creates, executes, and updates reports, as needed, and serves as point person/go-to person for anything related to RP and DD scope
- Delivers quality work on time, proactively addressing and resolving emerging challenges and assures work products meet client or end user business needs
- Performs other duties as assigned.
Senior Analyst
Residential Americas Compliance and NEW HOMES PRICING
04.2014 - 01.2019
- Responsible for the Supplier vendor enrollment in oracle validation of requirements such as License and Insurance and safety Policy
- Account monitoring for Residential Lease, NH, and SPD
- Responsible for PO creation- Rough and Trim Labor Pricing
- Community adders and Home specific adders
- Purchase Order generation upon IP’s request
- Purchase Order validation - reviews and verifies accuracy and completeness of Work Orders for Sales Order booking and Purchase Orders for Issuance to Installing Partners
- Manages and responsible for New Homes Sales Order Processing Dashboard
- Address and escalates Work Orders with Issues and coordinates with different departments within New Homes for resolution
- Works with Sales Team, RSM, Project Managers and Project Coordinators to resolve any work orders, materials and invoicing related issues
- Address exceptions to workflows and coordinate with team members to continuously improve process.
Partner Support Representative
New Homes
03.2013 - 03.2014
- Sales Orders validation - reviews and verifies accuracy and completeness of Work Orders for Sales Order booking and Purchase Orders for Issuance to Installing Partners
- Manages and responsible for New Homes Sales Order Processing Dashboard
- Address and escalates Work Orders with Issues and coordinates with different departments within New Homes for resolution
- Responsible for Reconciliation and Validation of Invoicing Amounts, Material Related Discrepancies and Labor Pricing to Partners/Installers
- Reviews Sales Order for booking and Purchase Orders for issuance to Installing Partners
- Works with Sales Team, Project Managers and Project Coordinators to resolve any work orders, materials and invoicing related issues
- Address exceptions to workflows and coordinate with team members to continuously improve processes.
Partner Support Representative
RVAR Lease Support Staff
10.2012 - 03.2013
- Sales Order validation for Lease Orders
- Sales Order Release and Packing Slip Generation for delivery
- Purchase Order generation upon Dealer’s request.
SME-Customer Service Representative
Sutherland INC.
01.2008 - 01.2011
- Ensure the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.
Production Team Lead
Miyoshi Technologies Incorporated
01.1999 - 01.2003
- Supervises the daily activities of a production area to ensure that volume, cost, waste, and quality standards are achieved
- Coordinates with schedules, staffing requirements and production sequences to maximize productivity.
Education
Bachelor of Science In Nursing -
Far Eastern University
Sampaloc, Manila03.2008
Secondary Education -
St. Peter School of Alabang
03.1999
Skills
- Training and mentoring
- Strong analytical skills
- Stakeholder Management
- Research and Development
Timeline
Supervisor
SunPower Philippines Limited-ROHQ
07.2020 - 01.2024
Senior Analyst
Residential Americas Compliance and NEW HOMES PRICING
04.2014 - 01.2019
Partner Support Representative
New Homes
03.2013 - 03.2014
Partner Support Representative
RVAR Lease Support Staff
10.2012 - 03.2013
SME-Customer Service Representative
Convergys
07.2011
SME-Customer Service Representative
Sutherland INC.
01.2008 - 01.2011
Production Team Lead
Miyoshi Technologies Incorporated
01.1999 - 01.2003
Bachelor of Science In Nursing -
Far Eastern University
Secondary Education -
St. Peter School of Alabang
Similar Profiles
Nikki MartinezNikki Martinez
Emergency Medical Dispatcher at ConvergysEmergency Medical Dispatcher at Convergys
Deborah BuckleyDeborah Buckley
Senior Manager, Corporate Accounting at ConvergysSenior Manager, Corporate Accounting at Convergys
Tashaunda ThomasTashaunda Thomas
Administrative Assistant at ConvergysAdministrative Assistant at Convergys