MA. CRISTINA CASTRO
VIRTUAL ASSISTANT
Manila, Metro Manila
Summary
Dynamic professional with extensive experience as a Virtual Assistant at Freelancer, excelling in customer service and data management. Proven ability to enhance client engagement through effective online marketing and content creation. Skilled in Microsoft Office and known for exceptional attention to detail, driving business growth and client satisfaction.
Overview
18
18
years of professional experience
Work History
Virtual Assistant
Freelancer
07.2022 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Improved client engagement by creating and managing content on social media platforms, expanding online presence.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
Sole Proprietor
Candy's Cart
04.2020 - 05.2022
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
Casino Supervisor
Okada Manila
12.2016 - 12.2019
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
- Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- Developed strong rapport with VIP clients, offering personalized attention and fostering loyalty to the casino brand.
Casino Supervisor
Solaire Resort & Casino
01.2013 - 03.2016
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Monitored gaming operations continuously to check on dealers and players.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
Casino Table Games Dealer
Star Cruises
Asia
05.2010 - 12.2012
- Answered players questions and resolved disputes to provide excellent customer service.
- Inspected table games and equipment to confirm proper function.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Enforced game rules to maintain fair paly and avoid disputes.
Receptionist
Ajinomoto Philippines Corporation
10.2008 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Clinical Nurse
Caritas Health Shield Inc.
06.2008 - 09.2008
- Handled patient transfers, following safety protocols to prevent injuries.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Responded to patient emergencies to provide prompt and correct intervention .
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
Education
Bachelor of Science - Nursing
Global City Innovative College
Manila, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Social media updating
File organization
Time management
Video editing
Basic graphic design
Spreadsheet management
Online marketing
Content creation
Online scheduling
Email management
Multitasking
Mail management
Timeline
Virtual Assistant
Freelancer
07.2022 - Current
Sole Proprietor
Candy's Cart
04.2020 - 05.2022
Casino Supervisor
Okada Manila
12.2016 - 12.2019
Casino Supervisor
Solaire Resort & Casino
01.2013 - 03.2016
Casino Table Games Dealer
Star Cruises
05.2010 - 12.2012
Receptionist
Ajinomoto Philippines Corporation
10.2008 - 04.2009
Clinical Nurse
Caritas Health Shield Inc.
06.2008 - 09.2008
Bachelor of Science - Nursing
Global City Innovative College
04.2001 -