Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ma. Cristina Cardil

Customer Service Representative
Caloocan

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GICF Inc.
05.2019 - 01.2022
  • Managed over 50 chats per day.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Escalations Team

GICF Inc.
10.2019 - 02.2021
  • Capable of handling and providing effective solutions to clients' concerns.

C-level Escalations Team

GICF Inc.
02.2021 - 01.2022
  • Resolving customer concerns within the specified time frame.

Sales Manager

Dataland Inc.
05.2017 - 10.2017
  • Increased sales revenue by developing and implementing effective sales strategies.

Property Specialist

New San Jose Builders Inc.
02.2017 - 05.2017
  • Presenting the project to the inquiring customers in an empathetic and compelling manner to close the deal.

Education

Visual Graphic Design NCIII

Teknikas Benming Corp.
04.2001 -

2D Digital Animation NCIII

Teknikas Benming Corp.
04.2001 -

Computer System Designing And Programming

AMA Computer Learning Center
04.2001 -

Skills

Customer service

Problem-solving

Self-management

Critical thinker

Time management

Sales skills

Friendly, positive attitude

Teamwork and collaboration

Timeline

C-level Escalations Team

GICF Inc.
02.2021 - 01.2022

Escalations Team

GICF Inc.
10.2019 - 02.2021

Customer Service Representative

GICF Inc.
05.2019 - 01.2022

Sales Manager

Dataland Inc.
05.2017 - 10.2017

Property Specialist

New San Jose Builders Inc.
02.2017 - 05.2017

Visual Graphic Design NCIII

Teknikas Benming Corp.
04.2001 -

2D Digital Animation NCIII

Teknikas Benming Corp.
04.2001 -

Computer System Designing And Programming

AMA Computer Learning Center
04.2001 -
Ma. Cristina CardilCustomer Service Representative