Overview
Work History
Skills
Timeline
Generic

Ma. Crispina Dela Cruz

Client Onboarding Analyst
Taguig,Philippines

Overview

8
8
years of professional experience

Work History

Client Onboarding Analyst

American Express
Taguig City
05.2019 - Current
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Risk and Control Officer

Citigroup
Taguig City
07.2016 - 04.2019
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
  • Tracked and analyzed reports to determine needed improvements.

Customer Service Representative

Citigroup
Taguig City
03.2013 - 07.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Skills

Client servicing

Interpersonal and client communications

Client goal setting

Multitasking abilities

Critical thinking

Leadership

Timeline

Client Onboarding Analyst

American Express
05.2019 - Current

Risk and Control Officer

Citigroup
07.2016 - 04.2019

Customer Service Representative

Citigroup
03.2013 - 07.2016
Ma. Crispina Dela CruzClient Onboarding Analyst