Ma. Crispina Dela Cruz
Client Onboarding Analyst
Taguig,Philippines
Overview
8
8
years of professional experience
Work History
Client Onboarding Analyst
American Express
Taguig City
05.2019 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Risk and Control Officer
Citigroup
Taguig City
07.2016 - 04.2019
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Tracked and analyzed reports to determine needed improvements.
Customer Service Representative
Citigroup
Taguig City
03.2013 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Skills
Client servicing
Timeline
Client Onboarding Analyst
American Express
05.2019 - Current
Risk and Control Officer
Citigroup
07.2016 - 04.2019
Customer Service Representative
Citigroup
03.2013 - 07.2016