Ma. Crispina Dela Cruz
Client Onboarding Analyst
Taguig,Philippines
Overview
8
8
years of professional experience
Work History
Client Onboarding Analyst
American Express
Taguig City
05.2019 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Risk and Control Officer
Citigroup
Taguig City
07.2016 - 04.2019
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Tracked and analyzed reports to determine needed improvements.
Customer Service Representative
Citigroup
Taguig City
03.2013 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Skills
Client servicing
Interpersonal and client communications
Client goal setting
Multitasking abilities
Critical thinking
Leadership
Timeline
Client Onboarding Analyst
American Express
05.2019 - Current
Risk and Control Officer
Citigroup
07.2016 - 04.2019
Customer Service Representative
Citigroup
03.2013 - 07.2016