Overview
Work History
Skills
Timeline
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Ma. Crispina Dela Cruz

Client Onboarding Analyst
Taguig,Philippines

Overview

8
8
years of professional experience

Work History

Client Onboarding Analyst

American Express
Taguig City
05.2019 - Current
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Risk and Control Officer

Citigroup
Taguig City
07.2016 - 04.2019
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
  • Tracked and analyzed reports to determine needed improvements.

Customer Service Representative

Citigroup
Taguig City
03.2013 - 07.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Skills

Client servicing

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Timeline

Client Onboarding Analyst

American Express
05.2019 - Current

Risk and Control Officer

Citigroup
07.2016 - 04.2019

Customer Service Representative

Citigroup
03.2013 - 07.2016

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Ma. Crispina Dela CruzClient Onboarding Analyst