Card Sorter
Security Bank With Starboard Company
06.2019 - 11.2019
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Recorded and tracked items sorted to confirm accuracy.
Ma. Crisgel Lopez
Iloilo City, Province of Iloilo
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Work History
Customer Service Representative
Inspiro Iloilo
04.2021 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
Transcom Iloilo
05.2021 - 08.2021
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed high levels of call flow and responded to technical support needs.
Customer Care Representative
HGS - Hinduja Global Solutions
08.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Practical Nursing -
St. Augustine School of Nursing
Iloilo City 09-2021
Bachelor of Science - Nursing
Iloilo Doctor's College
Iloilo City 07-2020
Skills
- Speed and accuracy
- Inbound customer service
- Technical support
- Computer proficiency
- Call center experience
- Microsoft Excel
- Problem resolution
- Customer satisfaction measurement
Timeline
Customer Care Representative
HGS - Hinduja Global Solutions
08.2021 - 05.2024
Technical Support Representative
Transcom Iloilo
05.2021 - 08.2021
Customer Service Representative
Inspiro Iloilo
04.2021 - 05.2021
Card Sorter
Security Bank With Starboard Company
06.2019 - 11.2019
Practical Nursing -
St. Augustine School of Nursing
Bachelor of Science - Nursing
Iloilo Doctor's College
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