Ma Criselda Alde
Delivery Lead Manager
Malolos City
Summary
Offering strong leadership abilities with focus on teamwork and problem-solving, eager to learn and grow in dynamic environment. Delivers understanding of logistics and project management principles, with skills in route optimization and communication. Ready to use and develop leadership and organizational skills in Desired Position role.
Overview
19
19
years of professional experience
Work History
Delivery Lead Manager
Accenture, Inc
12.2023 - Current
Associate Manager
Accenture, Inc
06.2021 - 12.2023
Senior Team Leader
Accenture, Inc
06.2018 - 06.2021
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
Team Lead
Accenture, Inc
06.2014 - 06.2018
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Junior Team Leader
Accenture, Inc
06.2011 - 06.2014
- Managed resources effectively by monitoring budgetary constraints and allocating assets appropriately to minimize waste.
- Championed ongoing professional development opportunities for junior staff members to expand their skill sets and increase productivity levels.
- Resolved conflicts within the team through active listening and mediation techniques, maintaining a harmonious working atmosphere.
- Developed and implemented project timelines with regular check-ins, ensuring timely completion of tasks.
Quality Auditor
Accenture, Inc
03.2008 - 06.2011
- Educated and oriented employees to improve compliance with quality control protocols.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Trainer
Accenture, Inc
03.2008 - 05.2011
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Data Analyst
Accenture, Inc
04.2006 - 03.2008
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
Education
Bachelor Of Arts - Economics
University of The Philippines
Quezon City04.2006
Marcelo H Del Pilar High School
Malolos City, Bulacan04.2002
Longos Elementary School
Malolos City, Bulacan04.1998
Timeline
Delivery Lead Manager
Accenture, Inc
12.2023 - Current
Associate Manager
Accenture, Inc
06.2021 - 12.2023
Senior Team Leader
Accenture, Inc
06.2018 - 06.2021
Team Lead
Accenture, Inc
06.2014 - 06.2018
Junior Team Leader
Accenture, Inc
06.2011 - 06.2014
Quality Auditor
Accenture, Inc
03.2008 - 06.2011
Trainer
Accenture, Inc
03.2008 - 05.2011
Data Analyst
Accenture, Inc
04.2006 - 03.2008
Bachelor Of Arts - Economics
University of The Philippines
Marcelo H Del Pilar High School
Longos Elementary School
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