Ma. Consuelo Villareal
Quezon City, Metro Manila
Summary
Equipped with strong problem-solving abilities, willingness to learn, and good communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Building Administrator
Flores Real Estate Lessor
Intramuros, Manila
02.2012 - Current
- Coordinated tenant inquiries, lease updates, and building communications to maintain smooth day-to-day operations.
- Managed work orders, vendor scheduling, and maintenance follow-up to support timely property repairs.
- Reviewed lease files, occupancy records, and administrative documents for accuracy and compliance.
- Supported rent collection processes, payment tracking, and account reconciliation to reduce billing discrepancies.
- Supervised a co-worker with his daily job responsibilities.
- Monitored building inspections, safety issues, and service requests to sustain property standards.
- Improved administrative workflow by standardizing filing, reporting, and maintenance request procedures.
- Organized community events that fostered a sense of belonging among residents while promoting positive interactions within the neighborhood.
- Responsible for processing payroll and benefits of staff.
Service Center Analyst - Singapore Team
Citibank N.A
Eastwood, Quezon City
07.2009 - 01.2010
- Oversaw pre-employment verification processes for new hires, interns and vendors.
- Tracked employment pass and dependent pass for new and existing employees
- Tracks progress of Meet and Greet sessions for new employees.
- Oversees payment processing for Intern employees.
- Oversees employee child care and maternity leaves.
- Managed and updated employee records using an online system.
- Manage report preparation and account reconciliation.
Senior Payroll Processor
Citibank NA
Eastwood, Quezon City
08.2007 - 07.2009
- Handled bank-wide payroll processing at Citibank Savings, Inc., and affiliate of Citibank NS.
- Coordinated and suprvise bank wide employee benefits.
- Monitored compliance with statutory benefits requirements.
- Ensured accurate handling of mandatory payment processing each month.
- Coordinated the handling of quit claims for exiting team members.
- Prepares necessary accounting entries for all relevant transactions.
- Peform backup functions for Citibank NA processor.
Payroll and Benefits Officer
Citibank Savings Inc.
Makati City, Metro Manila, Philippines
04.2006 - 08.2007
- Coordinated with a BPO to manage the entire bank's payroll.
- Managed and tracked comprehensive bank-wide benefit programs.
- Processed various statutory benefits claims.
- Handled and supervised monthly mandated remittances.
- Processed final pay and quit claims for resigned employees.
- Completed and submitted necessary accounting records for listed transactions.
- Reconciled numerous general ledger accounts maintained by the Human Resources Group.
Education
Bachelor of Science - Commerce - Major Accounting
College of The Holy Spirit
Manila, Metro Manila, Philippines03-1990
Skills
- Property management
- Roofing maintenance
- Parking management
- Property maintenance
- Building inspections
- Emergency preparedness
- Emergency protocols
Timeline
Building Administrator
Flores Real Estate Lessor
02.2012 - Current
Service Center Analyst - Singapore Team
Citibank N.A
07.2009 - 01.2010
Senior Payroll Processor
Citibank NA
08.2007 - 07.2009
Payroll and Benefits Officer
Citibank Savings Inc.
04.2006 - 08.2007
Bachelor of Science - Commerce - Major Accounting
College of The Holy Spirit