Ma. Consuelo Dela Cruz
Angeles City, Province of Pampanga
Summary
Dedicated and detail-oriented professional with strong customer service and administrative experience in both retail and corporate settings. Adept at managing client communications, handling bookings, and ensuring efficient service delivery. Known for maintaining professionalism, accuracy, and clear communication across all levels of the organization. Highly motivated to contribute to a collaborative work environment that values growth and excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Smoke Alarms Australia
Clark, Pampanga
04.2022 - 10.2025
- Managed service bookings and technician schedules for multiple real estate agencies and property owners.
- Performed accurate data entry for booking details, service reports, and compliance records in CRM systems.
- Handled email management, responding to inquiries and coordinating service updates with clients and technicians.
- Provided customer support through phone and email while maintaining clear communication between teams.
- Ensured compliance by maintaining organized records and supporting process improvements for better workflow efficiency.
Customer Sales and Service Expert
T-Mobile
Clark, Pampanga
06.2021 - 04.2022
- Assisted customers with account management, plan upgrades, activations, and service modifications.
- Provided product and service recommendations based on customer needs and preferences.
- Handled billing inquiries, account updates, and troubleshooting requests.
- Processed transactions accurately while adhering to company policies and procedures.
- Delivered exceptional customer service through effective communication and problem-solving.
- Built and maintained positive customer relationships to support customer retention.
- Collaborated with team members to achieve sales and service performance goals.
Customer Service Representative
Cricket Wireless
09.2020 - 04.2021
- Assisted customers with billing concerns, account inquiries, and service-related requests.
- Supported account activations, updates, and troubleshooting processes.
- Maintained accurate customer information and transaction records.
- Resolved customer concerns professionally while ensuring a positive customer experience.
- Provided technical support and guidance on products and services.
- Collaborated with colleagues to ensure consistent service quality and customer satisfaction.
- Managed multiple customer interactions while maintaining attention to detail and efficiency.
Education
Bachelor of Science - Secondary Education – English
Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines01-2020
Skills
- Administrative Support
- Customer Service Excellence
- Calendar & Schedule Management
- Appointment Coordination
- CRM & Database Management
- Data Entry & Record Keeping
- Email & Inbox Management
- Microsoft Office Suite
- Client Communication
- Compliance Documentation
- Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- Organizational Skills
Timeline
Customer Service Specialist
Smoke Alarms Australia
04.2022 - 10.2025
Customer Sales and Service Expert
T-Mobile
06.2021 - 04.2022
Customer Service Representative
Cricket Wireless
09.2020 - 04.2021
Bachelor of Science - Secondary Education – English
Systems Plus College Foundation