MA. CONSOLACION P. NUEVA

Responsible for providing high-level technical, research, and administrative support to the Vice Mayor and Sangguniang Bayan Members, draft ordinances, resolutions, and legislative reports; conduct policy research and analysis; coordinate with government agencies and stakeholders; ensure proper documentation of legislative proceedings; and assist in the formulation of legislative measures. It also involves supervising junior staff, ensuring compliance with local and national laws, and supporting the efficient functioning of the legislative office.

• Prepares communications, letters, inquiry, reports and research on anything related and in aid of legislation
• Drafts Speeches, Resolutions and Ordinances, take minutes of the meetings, transcribe journals of the proceedings of Sangguniang Bayan and other Local Government Unit (LGU) Councils and maintain a record of those for archiving

• As part of the team, I am assigned to help out clients with their email management and social media management which includes scheduling for posting on all social media platforms, schedule/appointment setting and schedule management as well as coordination with the graphics team for the desired materials by the clients for their campaigns

• As Chairman of the Committee on Finance, Budget and Appropriations: Formulates barangay development plan and assist Punong Barangay in the preparation of annual and executive and supplemental budget; classification of position and determination of compensation of barangay personnel, as well as review auditing disbursements, adjustments, approvals and document preparation of matters related to treasury
• As Chairman of the Committee on Rules and Ethics: Address matters relating to and effecting the rules of Sangguniang Barangay, the calendar of business, parliamentary rules and the order or manner of transacting business and the duties, conduct, rights, privileges, dignity, integrity and reputation of Sangguniang Barangay and its members, individually or collectively
• Issues resolutions, barangay ordinances and implements program addressing barangay affairs and assisting other committees headed by fellow members of the Barangay Council

• Design Course Syllabus, Unit and Weekly Working Plan for the course, plans and collaborated activities and performance task with other subjects, execute lessons and conduct assessment all throughout the semester
• Taught courses like: Understanding Culture, Society and Politics, Community Engagement, Solidarity and Citizenship and 21st Century Literature from the Philippines and the World
• Coached students joining On-The-Spot Poster Making, Essay and Oratorical Competition outside the school
• Homeroom Adviser
• Consolidated each student’s progress in terms of behavior and academic performance in all academic subjects and accompanies them to curricular activities as well as facilitate Benedictine formation and enforce discipline as regulated by the school rules, regulations and policies
• Provides feedback, evaluation and consultation with parents and professionals for each student’s development
• Participate in Institutional Activities

• Responsible for back-end claims processing for REG E and ACH claims not resolved at the point of contact by Phone Operations
• Make sure that claims are filed and decided correctly base on research and review of sales drafts, signed customer statements, transaction history, bank transmissions and other related resources
• Provides bank recovery through chargeback processing in adherence to VISA and MASTERCARD rules, make client calls for follow up and verification and makes decisions on high dollar amount claims to mitigate possible losses
• Monitors Team Compliance and Controls, acts as Huddle POC for the team and handles queues for Fraud and Non-Fraud, TASER, Document Preparation, Merchant Credit and ACH Business and Consumer account

• Handles high volume of incoming calls from debit card holders, bankers and other internal unit who has inquiries about claim initiation, filing, progress, denial or closure
• Process disputes (REG E, UCC and Fraud) and handles inquiries on electronic and paper transactions, provides provisional credit on claims, finalizes claims for payment and or deny claims according to bank and federal regulated guidelines
• Achieve specific performance standard that includes team and individual performance factor such as adherence, quality, and average handling time

• Handled inbound calls involving account inquiry, maintenance, disputes, credit inquiries, program and promotional inquiries using online tools and adhering to the client’s existing policy and set key performance indicator requirements
• Attends calibration, call listening sessions, mandated trainings, analyzes TBASS commentaries and provides commentary analysis to close identified gaps and ensure effective delivery of extraordinary call experience

• Performs analysis of customer satisfaction data, take adhoc requests, and provide proactive discovery with continuous data analysis
• Identify opportunities using the combination of customer satisfaction and behavioral data to point out the direction of specific enhancements that will make the customer experience more effective and ensure that any revealed process gaps or improvement ideas are escalated

• Performed administrative duties for executive management responsibilities including screening of calls, writing memos, meeting arrangements and people relations

• Taught English as a Second Language to foreign students under the Foreign Language Center

• Homeroom Adviser
• Consolidated each student’s progress in terms of behavior and academic performance in all academic subjects and extra curricular activities
• Plans and participates in activities of Parent-Teachers Council
• Provides feedback, evaluation and consultation with parents and professionals for each student’s development
• Club Moderator for SCOUTING
• Plans activities, rites, trainings in accordance with the Girl Scout of the Philippines program
• SCIENCE Teacher for Grade3
• Plans activities, execute lessons, conduct assessment in Science3 for the entire academic year