MACKLYN B. ROMAN

• Administered and maintained Active Directory (AD) Domain Services, ensuring smooth user authentication, access control.

• Created, modified, and disabled user accounts in Active Directory, ensuring accurate role-based access control (RBAC) for all employees in compliance with organizational policies and security protocols.

• Collaborated with cross-functional teams to provide AD DS-related training and support, ensuring efficient use of directory services for access management and security compliance.

• Provide day-to-day support for hospital IT systems, including servers, workstations, network devices, and medical equipment. • Assist hospital staff with the use of software applications and IT systems.

• Implement and maintain data backup strategies to ensure the protection of sensitive patient information and hospital records

• Ensure hospital IT systems comply with security protocols and data privacy regulations.

• Prepare reports for management on system performance, incidents, and technology upgrades.

• Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Input customer sales information into POS system to process orders.
• Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.
• Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Configured hardware, devices, and software to set up work stations for employees.
• Reviewed network settings and made immediate updates, which improved overall security measures.

• Diagnosed and troubleshot hardware, software and network issues.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Installed, configured and maintained computer systems and network connections.