Mackenzie Yeoj Bagares
Customer Service Representative
Marikina City, Metro Manila
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
2
2
years of professional experience
Work History
Case Manager
Cognizant
Pasig
07.2023 - 03.2024
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Handled the cases through Calls, Emails, and Chats. Proficiently adjusted the tone and voice between the three outlets.
Customer Service Representative
247.ai
11.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled sales and eventually transitioned to case management for a Telco account
Education
No Degree - Philosophy
Polytechnic University of The Philippines
Manila 04.2001 -
High School Diploma -
APEC Schools
Marikina 04.2001 -
High School Diploma -
Sta. Elena High Schol
Marikina 04.2001 -
Skills
Case Management
Problem-Solving
Decision-Making
Communications
Timeline
Case Manager
Cognizant
07.2023 - 03.2024
Customer Service Representative
247.ai
11.2021 - 03.2023
No Degree - Philosophy
Polytechnic University of The Philippines
04.2001 -
High School Diploma -
APEC Schools
04.2001 -
High School Diploma -
Sta. Elena High Schol
04.2001 -
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