Mackcasey Valdoz
SOCIAL MEDIA ANALYST
Makati City
Summary
Creative Social Media Manager with 3 years of experience creating world-class, engaging social content. Meticulously tracking and analyzing different metrics, producing details reports. Exceptional written and verbal communication skills. Dependable Social Manager with strong knowledge of social media platforms.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Transcom Pasig
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Presenting the scores to the client via weekly and monthly business report.
Social Media Engagement
Sykes Asia Inc.
01.2018 - 03.2023
- Produced high-quality social content, ensuring alignment with brand voice and messaging.
- Oversaw community management and customer relations across social channels of the worlds largest search engine account.
- Implemented test-and-learn approach for social media, documenting results and learnings to improve future strategies.
Customer Service Representative
Teleperformance
10.2015 - 06.2017
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Operated tools to accurately process cash and credit card transactions.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Used support tickets to track and speed up incidents.
AutoCAD Designer
AMEU
01.2015 - 06.2015
- Examined design layouts to arrange visual and textual elements and gauge compatibility with design concepts, delivering consistent workflow.
- Used CAD software to develop dynamic 2D and 3D designs, improving quality, level and productivity.
- Evaluated design concepts to provide suggestions for improvement and construct more accurate design presentation.
Marketing Assistant
Body Options
01.2014 - 01.2015
- Managed social media engagement with timely responds to messages and comments across all platforms.
- Collated consumer data for product preference analysis and campaign optimization.
Education
Human Resource Development -
New Era University
01.2021 - 01.2022
Civil Engineering - undefined
National University
01.2010 - 01.2015
Skills
Technical support
Customer service
Problem-solving
Remote troubleshooting
Incident tracking
Mentoring
Quality improvement
People management
Client service
Performance improvement
Technical support
Timeline
Team Leader
Transcom Pasig
03.2023 - Current
Human Resource Development -
New Era University
01.2021 - 01.2022
Social Media Engagement
Sykes Asia Inc.
01.2018 - 03.2023
Customer Service Representative
Teleperformance
10.2015 - 06.2017
AutoCAD Designer
AMEU
01.2015 - 06.2015
Marketing Assistant
Body Options
01.2014 - 01.2015
Civil Engineering - undefined
National University
01.2010 - 01.2015