MA. CHRISTINA MEJIA
Moncada, Province Of Tarlac
Summary
Energetically contributing at Triple E Manpower & Gen Services, Inc, I leveraged my strong communication skills and data entry software proficiency to enhance customer satisfaction and maintain data confidentiality. Excelling in multitasking and organizational abilities, I consistently met targets, optimizing workflow and data accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Encoder
Triple E Manpower & Gen Services, Inc
04.2023 - Current
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Prepared source data for computer entry by compiling and sorting information.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Updated and maintained customer information, documents and records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Optimized file storage systems through effective categorization, labeling, and archiving of encoded documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
SERVICE CREW (CASHIER)
TARLAC PRIME FOODS CORP/ SM BRANCH
04.2019 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Giving customer the best customer service.
Dispatcher
Active Sports Incorporated
12.2017 - 03.2019
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced food waste with proper portion control and meticulous attention to food preparation guidelines.
- Consistently met or exceeded performance targets, showcasing dedication and commitment to excellence in food dispatching responsibilities.
- Assisted servers during busy times to optimize guest's dining experience.
- Collaborated with kitchen staff, ensuring seamless communication and coordination for optimal order fulfillment.
- Managed inventory levels, conducting regular stock checks to maintain adequate supplies for smooth business operations.
- Mastered menu knowledge to efficiently address customer inquiries and provide accurate information on ingredients and allergens.
- Communicated well with focus on preparing and delivering customer orders exactly as specified.
- Maintained a clean and organized workspace, adhering to stringent health and safety regulations.
- Participated in weekly team meetings to discuss performance metrics, areas of improvement, and strategies for continued success.
- Resolved customer issues promptly, maintaining professionalism while providing satisfactory solutions.
- Supported kitchen staff in food preparation tasks when necessary, promoting a collaborative work environment.
- Monitored order status closely to anticipate potential delays or issues before they escalated into customer complaints.
- Enhanced customer satisfaction by accurately assembling and dispatching food orders in a timely manner.
- Organized dining area based on reservations, minimizing waiting times.
Education
Bachelor of Secondary Education -
CIT COLLEGES OF PANIQUI FOUNDATION INC.
Paniqui, Province Of Tarlac, Philippines04.2017
Skills
- Organizational abilities
- Strong Communication Skills
- Deadline-oriented
- Confidentiality and Security
- Data Entry Software Proficiency
- Microsoft Office
- Workflow Management
- Fast Learner
- Time Management
- Multitasking
- Task Prioritization
- Adaptability and Flexibility
Certification
- BEST IN SUGGESTIVE SELLING
Timeline
Data Encoder
Triple E Manpower & Gen Services, Inc
04.2023 - Current
SERVICE CREW (CASHIER)
TARLAC PRIME FOODS CORP/ SM BRANCH
04.2019 - 03.2023
Dispatcher
Active Sports Incorporated
12.2017 - 03.2019
Bachelor of Secondary Education -
CIT COLLEGES OF PANIQUI FOUNDATION INC.
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