Ma. Christelle Ann M. Banaag
Batasan Hills, Metro Manila,00
Summary
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
Hi-Precision Diagnostics
03.2022 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
Customer Care Phlebotomist
Hi-Precision Diagnostics
12.2017 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Caregiver
Ngo Family
06.2024 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Vocational Degree - Caregiver
Educational Baccalaureate Curricular Academy
Zabarte Road, Camarin Rd, Caloocan, 1400 M.M11-2024
Bachelor of Science - Medical Laboratory Science
Dr. Carlos S. Lanting College
16 Tandang Sora Ave, Novaliches, Quezon City, 111603-2015
High School Diploma -
Immaculate Conception College
Plaza Mabini Balayan, Batangas03-2011
Elementary - Elementary Education
Baclaran Elementary School
Baclaran Balayan, Batangas03-2009
Skills
- Patient Confidentiality
- Elderly Care
- Venipuncture
- Patient Care
- Strong ethics
- Compassionate Care
- Emergency Response Training
- Housekeeping
Timeline
Caregiver
Ngo Family
06.2024 - 11.2024
Branch Supervisor
Hi-Precision Diagnostics
03.2022 - Current
Customer Care Phlebotomist
Hi-Precision Diagnostics
12.2017 - Current
Vocational Degree - Caregiver
Educational Baccalaureate Curricular Academy
Bachelor of Science - Medical Laboratory Science
Dr. Carlos S. Lanting College
High School Diploma -
Immaculate Conception College
Elementary - Elementary Education
Baclaran Elementary School
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