Ma. Cecille Daine A. Collante
Customer Service Representative
Meycauayan, Province Of Bulacan,BUL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Virtual Customer Service Agent
Only Growth
06.2025 - 04.2026
- Maintained up-to-date knowledge of company products and services, enabling comprehensive support for customers'' inquiries.
- Delivered empathetic solutions to customer complaints, fostering trust and preserving brand reputation.
- Conducted follow-up calls to ensure complete resolution of issues, demonstrating commitment to customer satisfaction.
Warehouse Manager
Hui Teng
05.2022 - 05.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Customer Service Representative
Yalta Trading
12.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Lady
Nomaira's Cellphone Accessories
04.2018 - 11.2018
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
BS Agriculture -
ISAT- UNIVERSITY
Leon Iloilo City06-2018
BANCAL NATIONAL HIGH SCHOOL
Alimodian, Iloilo06-2012
BANCAL ELEMENTARY SCHOOL
Alimodian, Iloilo06-2011
Skills
Customer service
Customer assistance
Time management
Customer engagement
Leadership
Email Management
Computer Literate
Adaptability
Creativity
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Virtual Customer Service Agent
Only Growth
06.2025 - 04.2026
Warehouse Manager
Hui Teng
05.2022 - 05.2023
Customer Service Representative
Yalta Trading
12.2018 - 03.2022
Sales Lady
Nomaira's Cellphone Accessories
04.2018 - 11.2018
BS Agriculture -
ISAT- UNIVERSITY
BANCAL NATIONAL HIGH SCHOOL
BANCAL ELEMENTARY SCHOOL