Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ma. Cecilia Villanueva

Ma. Cecilia Villanueva

Flight Attendant
Las Pinas

Summary

Goal-oriented professional who demonstrates a strong work ethic. Highly motivated and experienced Flight Attendant with a strong commitment to providing world-class customer service

Overview

5
5
years of professional experience

Work History

Flight Attendant

Cebu Pacific Air
10.2022 - Current
  • Attended safety (both international & domestic) briefings and contributed to answering safety related questions.
  • Inspected and conducted safety checks of the emergency equipments on board to ensure a safe and pleasant flight.
  • Welcomed and directed passengers on board, assisting with seat assignments, hand carried baggage, and answered inquiries about the flight.
  • Adapted to schedule changes, flight disruptions, delays, and provided timely updates to passengers
  • Cleaned and sanitized the cabin, lavatories, and galleys before, during, and every after flight.
  • Conducted safety briefings to passengers seated emergency exit rows and ensured their willingness to assist incased of emergencies.

Customer Services Agent

Philippine Aiport Ground Support Solutions
02.2019 - 07.2020
  • Checked in passengers of different nationalities for their flights using the system Amadeus Altea Departure Control
  • Checked various documents if valid for travel
  • Provided detailed information about flights to passengers
  • Assisted passengers in their pre-boarding and boarding process
  • Facilitated passengers boarding onto flights
  • Handled complaints of passengers of different nationalities
  • Composed and sent telex messages regarding concerns about travel documents using the system Amadeus Altea Departure Control

Education

Bachelor of Science - Psychology

Southville International School And Colleges
Paranaque City, Metro Manila
04.2001 -

Skills

Customer Service

Timeline

Flight Attendant

Cebu Pacific Air
10.2022 - Current

Customer Services Agent

Philippine Aiport Ground Support Solutions
02.2019 - 07.2020

Bachelor of Science - Psychology

Southville International School And Colleges
04.2001 -
Ma. Cecilia VillanuevaFlight Attendant