Ma. Cecilia Villanueva
Flight Attendant
Las Pinas
Summary
Goal-oriented professional who demonstrates a strong work ethic. Highly motivated and experienced Flight Attendant with a strong commitment to providing world-class customer service
Overview
5
5
years of professional experience
Work History
Flight Attendant
Cebu Pacific Air
Pasay City, Metro Manila
10.2022 - Current
- Attended safety (both international & domestic) briefings and contributed to answering safety related questions.
- Inspected and conducted safety checks of the emergency equipments on board to ensure a safe and pleasant flight.
- Welcomed and directed passengers on board, assisting with seat assignments, hand carried baggage, and answered inquiries about the flight.
- Adapted to schedule changes, flight disruptions, delays, and provided timely updates to passengers
- Cleaned and sanitized the cabin, lavatories, and galleys before, during, and every after flight.
- Conducted safety briefings to passengers seated emergency exit rows and ensured their willingness to assist incased of emergencies.
Customer Services Agent
Philippine Aiport Ground Support Solutions
Ninoy Aquino Ave, Pasay City, Metro Manila
02.2019 - 07.2020
- Checked in passengers of different nationalities for their flights using the system Amadeus Altea Departure Control
- Checked various documents if valid for travel
- Provided detailed information about flights to passengers
- Assisted passengers in their pre-boarding and boarding process
- Facilitated passengers boarding onto flights
- Handled complaints of passengers of different nationalities
- Composed and sent telex messages regarding concerns about travel documents using the system Amadeus Altea Departure Control
Education
Bachelor of Science - Psychology
Southville International School And Colleges
Paranaque City, Metro Manila 04.2001 -
Skills
Customer Service
Flight safety
Strong Work Ethic
Reliability and punctuality
Preflight briefings
Passenger Assistance
Food and Beverage Service
Guest Services
Administrative tasks
Timeline
Flight Attendant
Cebu Pacific Air
10.2022 - Current
Customer Services Agent
Philippine Aiport Ground Support Solutions
02.2019 - 07.2020
Bachelor of Science - Psychology
Southville International School And Colleges
04.2001 -