Ma. Cecilia Villanueva
Flight Attendant
Las Pinas
Summary
Goal-oriented professional who demonstrates a strong work ethic. Highly motivated and experienced Flight Attendant with a strong commitment to providing world-class customer service
Overview
5
5
years of professional experience
Work History
Flight Attendant
Cebu Pacific Air
10.2022 - Current
- Attended safety (both international & domestic) briefings and contributed to answering safety related questions.
- Inspected and conducted safety checks of the emergency equipments on board to ensure a safe and pleasant flight.
- Welcomed and directed passengers on board, assisting with seat assignments, hand carried baggage, and answered inquiries about the flight.
- Adapted to schedule changes, flight disruptions, delays, and provided timely updates to passengers
- Cleaned and sanitized the cabin, lavatories, and galleys before, during, and every after flight.
- Conducted safety briefings to passengers seated emergency exit rows and ensured their willingness to assist incased of emergencies.
Customer Services Agent
Philippine Aiport Ground Support Solutions
02.2019 - 07.2020
- Checked in passengers of different nationalities for their flights using the system Amadeus Altea Departure Control
- Checked various documents if valid for travel
- Provided detailed information about flights to passengers
- Assisted passengers in their pre-boarding and boarding process
- Facilitated passengers boarding onto flights
- Handled complaints of passengers of different nationalities
- Composed and sent telex messages regarding concerns about travel documents using the system Amadeus Altea Departure Control
Education
Bachelor of Science - Psychology
Southville International School And Colleges
Paranaque City, Metro Manila 04.2001 -
Skills
Customer Service
Flight safety
Strong Work Ethic
Reliability and punctuality
Preflight briefings
Passenger Assistance
Food and Beverage Service
Guest Services
Administrative tasks
Timeline
Flight Attendant
Cebu Pacific Air
10.2022 - Current
Customer Services Agent
Philippine Aiport Ground Support Solutions
02.2019 - 07.2020
Bachelor of Science - Psychology
Southville International School And Colleges
04.2001 -