Ma Cecilia Fullantes
Hotelier
Pasay City
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
16
16
years of professional experience
Work History
Front Office Director
Hotel Enterprises Of The Philippines Inc.
05.2012 - Current
- Reports to the General Manager and COO.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Supervise the Reservation Department.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Rooms Division Manager
Midas Hotel And Casino / Hotel Enterprises Of The Philippines Inc.
02.2012 - 05.2012
- Implemented best practices for energy conservation within the division, reducing overall utility expenses.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Oversee Front Office and Housekeeping departments.
Front Office Manager
Midas Hotel And Casino / Hotel Enterprises Of The Philippines Inc.
01.2012 - 02.2012
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Head Concierge
Ayala Property Management Corp.
12.2007 - 01.2010
- Reports to the Complex Manager and to the District Property Manager.
- Increased overall guest satisfaction ratings by consistently delivering exceptional service.
- To organize theme parties for the residents so that they would be acquainted to each other.
- To maintain accurate administrative records e.g. log sheets, storage records, work permits, gate pass, etc.
- Coordinates trainings and seminars for the staff and residents.
- Assist residents in making arrangements for various services, may it be inside or outside the building.
- Develop and maintain resident database.
Education
Bachelor of Arts - AB Mass Communication
St. Scholastica's College
Malate, Manila City, Philippines 04.2001 -
Skills
Staff Management
Operations Management
Budget Control
Project Coordination
Business Planning
Timeline
Front Office Director
Hotel Enterprises Of The Philippines Inc.
05.2012 - Current
Rooms Division Manager
Midas Hotel And Casino / Hotel Enterprises Of The Philippines Inc.
02.2012 - 05.2012
Front Office Manager
Midas Hotel And Casino / Hotel Enterprises Of The Philippines Inc.
01.2012 - 02.2012
Head Concierge
Ayala Property Management Corp.
12.2007 - 01.2010
Bachelor of Arts - AB Mass Communication
St. Scholastica's College
04.2001 -