MA. CECILIA CARLOS
Receptionist
Taipa
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
Languages
Work History
Cleaner
NK Facility Services Limited
- Performs daily cleaning duties in busy corporate office environment, ensuring high standards of cleanliness and hygiene
- Cleans and sanitizes restrooms, including toilets, sinks, mirrors, and floors, maintaining fresh and pleasant environment for staff and visitors
- Monitors and restocks cleaning supplies and toiletries, ensuring adequate inventory and efficient workflow
- Follows established cleaning protocols and safety procedures, using appropriate cleaning agents and equipment
- Collaborates with office staff and management to address specific cleaning needs or requests, ensuring responsive and customer-oriented approach.
Hotel Receptionist
Sofitel Bangkok Sukhumvik
- Greeted and welcomed guests that arrived at the hotel, provided warm and friendly first impression
- Handled guest check-in and check-out procedures efficiently, ensured accurate information was recorded and appropriate payment methods were used
- Assisted guests with inquiries, requests, and complaints to provide exceptional customer service, ensured positive experience during their stay
- Maintained neat and organized reception area, including front desk, lobby, and seating areas, created welcoming and comfortable environment
- Collaborated with other hotel departments, such as housekeeping, food and beverage, and concierge, to ensure seamless guest experiences.
Hotel Receptionist
8 Waves Waterpark and Hotel
- Received multiple positive reviews from guests, commending exceptional customer service and attentiveness to their needs
- Successfully resolved difficult situations, such as handling guest complaints and providing effective solutions to ensure guest satisfaction
- Provided information about hotel facilities, services, and local attractions, assisted guests in making informed decisions and enhanced their overall experience
- Responded to emergencies and security incidents, followed established protocols and ensured safety and well-being of guests and staff
- Coordinated with housekeeping and maintenance staff to ensure rooms are clean and ready for guest arrivals.
Cashier and Service Crew
Jollibee Foods Corporation
- Operated cash registers and POS systems, accurately processed customer orders, payments, and refunds
- Handled cash transactions, including counting and verifying cash amounts, ensured accuracy and accountability
- Assisted customers in making menu selections, provided recommendations and answered inquiries about ingredients, allergens, and preparation methods
- Prepared and served food and beverages, adhered to food safety and hygiene standards
- Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.
Education
Elementary Level -
Subic Elementary School
High School Level - undefined
Mariano Ponce National High School
Bachelor of Science Major in Nursing (undergraduate) - undefined
University of Regina Carmelli
Skills
Professional Appearance
undefinedTimeline
Cleaner
NK Facility Services Limited
Hotel Receptionist
Sofitel Bangkok Sukhumvik
Hotel Receptionist
8 Waves Waterpark and Hotel
Cashier and Service Crew
Jollibee Foods Corporation
Elementary Level -
Subic Elementary School
High School Level - undefined
Mariano Ponce National High School
Bachelor of Science Major in Nursing (undergraduate) - undefined
University of Regina Carmelli
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