Ma. Carmena Estardo
Front Office Agent
Lapu-lapu City
Summary
To obtain a position that will enable me to use my organizational skills, educational background, and ability to work well with people.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Agent
Tambuli Seaside Resort and Spa
02.2022 - 02.2025
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Trained new front office staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced front desk efficiency and guest experience.
- Monitored front office operations, ensuring compliance with hotel policies and procedures.
Front Office Agent
Arterra Hotel Abd Resort
08.2017 - 02.2020
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations and coordinated room assignments using hotel management software.
- Resolved guest inquiries and complaints, ensuring high levels of satisfaction.
- Maintained knowledge of local attractions to provide recommendations to guests.
Food and Beverage
Be Resorts Mactan
09.2014 - 02.2017
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Front Office Agent/ Trainee
Crimson Resort and Spa
11.2013 - 05.2014
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Coordinated with housekeeping and maintenance departments to fulfill guest requests efficiently.
- Utilized property management systems to update reservations and manage room availability accurately.
- Monitored front desk operations, identifying areas for process improvement to enhance efficiency.
- Assisted in daily operations to ensure smooth workflow and adherence to safety protocols.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
Mandaue, Cebu03.2014
High School -
EMD Carmelite School
Lapu-Lapu City01.2010
Elementary - undefined
Punta Engaño Elementary School
Lapu-Lapu City01.2005
Skills
- Skills: Driving, Computer literate, proficient in Microsoft Word, Excel, PowerPoint
Certification
International Credit Card, Tambuli Resort and Spa , February 23, 2021, Cebu Training
References
- Villegas, Vincent || Bartender || RCCL || +63 961 171 4714
- Estardo, Mark Jonas || Brgy. Official || Lapu-Lapu City Cebu || markjonasestardo@gmail.com
- Tumulak, Princess || Front Office Agent|| Tambuli Seaside Resort || princesst@gmail.com
PERSONAL INFORMATION
- Name: Ma. Carmena Canada Estrado
- Address: Punta Engaño Mahusay Compound, Lapu-Lapu City
- Contact Number: 09397134116
- Email Address: carmenaestardo@yahoo.com
- Date of Birth: July16, 1993
- Age: 32
- Gender: Female
- Height: 5’2”
- Weight: 55 kg
- Civil Status: Married
- Religion: Roman Catholic
- Citizenship: Filipino
- Language Spoken: English, Filipino, Cebuano
- Skills: Computer literate, proficient in Microsoft Word, Excel, PowerPoint
Timeline
International Credit Card, Tambuli Resort and Spa , February 23, 2021, Cebu Training
05-2026
Front Office Agent
Tambuli Seaside Resort and Spa
02.2022 - 02.2025
Front Office Agent
Arterra Hotel Abd Resort
08.2017 - 02.2020
Food and Beverage
Be Resorts Mactan
09.2014 - 02.2017
Front Office Agent/ Trainee
Crimson Resort and Spa
11.2013 - 05.2014
Elementary - undefined
Punta Engaño Elementary School
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
High School -
EMD Carmelite School