Summary
Overview
Work History
Education
Skills
Employment Records
Certification
AWARDS AND RECOGNITION
Government Issued Id # :
Personal Information
Timeline
Generic
Ma Carmela Rax Suarez

Ma Carmela Rax Suarez

HEALTH CARE SPECIALIST
Pasig,Philippines

Summary

  • Customer-focused, performance-driven executive with extensive experience and verifiable success in the areas of sales, Medical Fields , and communications. Strong ability to develop strategic plans and drive execution to increase business growth, development, and revenues.
  • Dynamic Collections Representative at Optum Global Solutions with a proven track record in revenue cycle management. Adept at patient pre-clearance and payment collection, showcasing strong data recording skills and a commitment to teamwork. Recognized for enhancing claim interpretation processes, driving efficiency in healthcare operations.

Overview

15
15
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications

Work History

COLLECTIONS REPRESENTATIVE ( HEALTHCARE ACCOUNT )

OPTUM GLOBAL SOLUTIONS INC
06.2021 - Current
  • DO OUTBOUND AND INBOUND CALLS ( REVENUE CYCLE MANAGEMENT)
  • Creating patient Medical Records
  • Set patients Schedules
  • DO patient PRE CLEARANCE and Collecting PAYMENTS

Customer Service Representative (BPO) ( HEALTHCARE ACCOUNT )

HINDUJA GLOBAL SOLUTIONS INC
01.2019 - 06.2021
  • Providing Members Eligibility, Benefits and Authorization
  • Already upskill in Claim Interpretation wherein you provide and discuss the status of the claims

DS- Assistant/ Sales Representative

VIDA NUTRISCIENCE INC
05.2017 - 03.2018
  • (Batangas, Quezon and Bicol Areas)

Distributor Sales Personnel (Sales Agent)

NEW JIANDRA ENTERPRISES/ MRS.P MARKETING
01.2014 - 03.2017
  • (QUEZON /LAGUNA AREA)

Push Girl’s Supervisor/Coordinator

DRANIX DISTRIBUTOR
01.2011 - 12.2013

Push girl

DRANIX DISTRIBUTOR
01.2010 - 12.2011

Education

SECONDARY - undefined

Manuel Macasaet National High School
Candelaria, Quezon
01.2004 - 01.2008

Bachelor in Science - Industrial Engineering

Southern Luzon State University
Lucban, Quezon
01.2008 - 01.2010

PRIMARY -

Pahinga Norte Elementary School
Candelaria, Quezon

Skills

Goal oriented

Team collaboration

Payment arrangements

Team player

Financial counseling

Friendly voice

Great phone demeanor

Call center experience

Active listening

Outbound calling

Performance improvements

Collections

Records management

Decision-making

Payment plan management

Employment Records

  • OPTUM GLOBAL SOLUTIONS INC, COLLECTIONS REPRESENTATIVE (HEALTHCARE ACCOUNT), DO OUTBOUND AND INBOUND CALLS (REVENUE CYCLE MANAGEMENT), Creating patient Medical Records, Set patients Schedules, DO patient PRE CLEARANCE, Collecting PAYMENTS, 06/24/21 – Present
  • HINDUJA GLOBAL SOLUTIONS INC, Customer Service Representative (BPO) (HEALTHCARE ACCOUNT), Providing Members Eligibility, Benefits and Authorization, Upskill in Claim Interpretation, 01/15/19 – 06/23/21
  • VIDA NUTRISCIENCE INC, DS- Assistant/ Sales Representative, Batangas, Quezon and Bicol Areas, 05/2017 – 03/2018
  • NEW JIANDRA ENTERPRISES/ MRS.P MARKETING, Distributor Sales Personnel (Sales Agent), QUEZON /LAGUNA AREA, 01/06/14 – 03/15/17
  • DRANIX DISTRIBUTOR, Push girl, 2010 – 2011
  • DRANIX DISTRIBUTOR, Push Girl’s Supervisor/Coordinator, 2011 – 2013

Certification

Revenue Cycle Representative Certification – Healthcare Financial Management Association.

AWARDS AND RECOGNITION

BEST EMPLOYEE IN HINDUJA GLOBAL SOLUTIONS for 2020 as Health Care Specialist  


BEST EMPLOYEE OF THE YEAR 2024 IN OPTUM  GLOBAL SOLUTIONS as Collection Representative

Government Issued Id # :

SSS :   04-2385011-2

Tin  : 434 51 5086 

Pag Ibig : 1211  670 72986 

Philhealth : 080 51028 3450

Personal Information

  • Age: 32
  • Place of Birth: Candelaria, Quezon
  • Height: 5'5
  • Weight: 110 lbs
  • Father's Name: Manuel Maranan
  • Mother's Name: Evangeline Maranan (deceased)
  • Precious Eumee Suarez
  • Reign Manuel Suarez
  • Date of Birth: 03/04/91
  • Nationality: Filipino
  • Marital Status: WIDOWED
  • Religion: Roman Catholic

Timeline

COLLECTIONS REPRESENTATIVE ( HEALTHCARE ACCOUNT )

OPTUM GLOBAL SOLUTIONS INC
06.2021 - Current

Customer Service Representative (BPO) ( HEALTHCARE ACCOUNT )

HINDUJA GLOBAL SOLUTIONS INC
01.2019 - 06.2021

DS- Assistant/ Sales Representative

VIDA NUTRISCIENCE INC
05.2017 - 03.2018

Distributor Sales Personnel (Sales Agent)

NEW JIANDRA ENTERPRISES/ MRS.P MARKETING
01.2014 - 03.2017

Push Girl’s Supervisor/Coordinator

DRANIX DISTRIBUTOR
01.2011 - 12.2013

Push girl

DRANIX DISTRIBUTOR
01.2010 - 12.2011

Bachelor in Science - Industrial Engineering

Southern Luzon State University
01.2008 - 01.2010

SECONDARY - undefined

Manuel Macasaet National High School
01.2004 - 01.2008

PRIMARY -

Pahinga Norte Elementary School
Ma Carmela Rax SuarezHEALTH CARE SPECIALIST