MA. CARLA CLAVER SAMPIT
Bacolod City
Summary
Motivated and detail-oriented professional with diverse experience in administration, customer service, education, and pharmacy assistance. Skilled in multitasking, time management, and problem-solving, with a proven ability to adapt to various roles and deliver high-quality results.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative (CSR)
Teleperformance- T-Mobile
- Address customer concerns, complaints, or questions promptly and professionally
- Offer solutions and alternatives to meet customer needs
- Update customer account information as needed
- Achieve sales targets or quotas when required as part of the role
- Provide basic troubleshooting for product or service issues
Virtual Assistant (VA)
Lead Heroes
- Make outbound calls to potential clients or customers using leads provided by the company
- Set up appointments between potential clients and sales or service representatives
- Meet daily, weekly, or monthly quotas for the number of calls made or appointments set
- Follow company protocols and scripts during calls
Administrator
IWS Company
10.2024 - 11.2024
- Provided administrative support to ensure efficient office operations.
- Managed schedules, appointments, and correspondence for management and staff.
- Organized and maintained files, records, and documentation.
Part-time Teacher
KUMON School Math and Reading
9 2016 - 10.2017
- Part-time Teacher
- Teaching my students to develop good study habits
Education
Bachelor of Secondary Education - MAPEH
Carlos Hilado Memorial State College
Talisay City, Negros Occidental 01.2014 - 01.2015
Pharmacy Assistant NCII Services - undefined
Destiny Institute school
Bacolod City, Negros OccidentalRafael B. Lacson Memorial High School - undefined
01.2010 - 01.2011
Efigenio Enrica Lazares Memorial School - undefined
01.2006 - 01.2007
Skills
Adaptability
Creativity
Record Keeping
Data Entry
Prescription Processing
Dispensing
Customer Service
Communication
Effective Communication
Active Listening
Cold Calling
Outbound Communication
Microsoft Excel
Microsoft Word
Powerpoint
Canva
Capcut
Filmora
Five9
Genesis
Zoiper
Vici
References
- JEDIDIAH BARBOSA, ESL TEACHER, Talisay City, Negros Occidental
- LEA BATALLA PALMOS, The Generic Pharmacy -Assistant, 09091799031
- GRACE VINTULA, Lead Heroes -Team Leader, 09623792519
Certification
TEFL Certificate
Timeline
Administrator
IWS Company
10.2024 - 11.2024
Bachelor of Secondary Education - MAPEH
Carlos Hilado Memorial State College
01.2014 - 01.2015
Rafael B. Lacson Memorial High School - undefined
01.2010 - 01.2011
Efigenio Enrica Lazares Memorial School - undefined
01.2006 - 01.2007
Customer Service Representative (CSR)
Teleperformance- T-Mobile
Virtual Assistant (VA)
Lead Heroes
Pharmacy Assistant NCII Services - undefined
Destiny Institute school
Part-time Teacher
KUMON School Math and Reading
9 2016 - 10.2017