Mac Jedster J. Avero
Marikina City,Philippines
Summary
Dedicated and results-oriented professional with experience in Debt Collections and Healthcare customer support for US-based accounts. Skilled in negotiating payment arrangements, handling customer inquiries, performing skip tracing, managing account records, and resolving customer concerns with professionalism and empathy. Recognized for consistently meeting performance goals, maintaining strong customer relationships, and delivering high-quality service in fast-paced environments. Possesses excellent communication, multitasking, problem-solving, and adaptability skills, with a strong commitment to achieving results and providing exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Relationship Manager
CREDIT CORP SOLUTIONS
Makati City
05.2025 - 05.2026
- Providing high quality service and helpful options/solutions for managing and resolving debts effectively.
- Negotiated payment arrangements and collected payments, facilitating suitable solutions for customers to resolve their debt effectively.
- Handled inbound and outbound calls to discuss outstanding balances and assist customers with account management.
- Managed customer communications through email, SMS, and voicemail, ensuring accurate account records and adherence to company policies.
- Monitoring customer accounts, providing account information, updating customer details, and ensuring compliance with company policies and collection procedures.
- DEBT PURCHASE
Seasonal Customer Service Representative/Advocate
OPTUM
Makati City
10.2024 - 04.2025
- Handled inbound customer inquiries, delivering professional and high-quality customer service to enhance member satisfaction.
- Assisted members in locating healthcare providers, hospitals, clinics, and specialists within their network, ensuring timely appointment scheduling.
- Located member accounts and utilised multiple systems to provide accurate information and resolve concerns effectively.
- Maintaining accurate documentation of customer interactions while ensuring compliance with company policies and healthcare regulations.
- United Healthcare
Education
Bachelor of Science - Marine Transportation
STI-NAMEI Polytechnic Institute
Manila City01-2024
Senior High School - Accountacy, Business and Management
Pamantasan ng Marikina
Marikina City01-2021
Junior High School -
Kalumpang National High School
Marikina City01-2019
Elementary -
Kalumpang Elementary School
Marikina City01-2015
Skills
- Customer engagement
- Negotiation expertise
- Strategic planning
- Problem-solving
- Compliance adherence
- Effective communication
- Organisational abilities
- Multitasking
- Team collaboration
- Situational awareness
- Self-discipline
- Account management
- Relationship building
references
● Name: Denver Agustin (Customer Service Representative)
Company: Telus International, Taguig City, Philippines
Contact: +63, 994-915-1957
● Name: Joshua Vher Lorana (Customer Service Representative)
Company: Foundever, Ortigas, Pasig City, Philippines
Contact: +63, 927-875-2890
● Name: Nicole Calsa Magbag (Team Performance Manager)
Company: Credit Corp Solutions, Makati City, Philippines
Contact: +63, 921-425-7068
Languages
English
Proficient
C2
Filipino
Proficient
C2
Timeline
Customer Relationship Manager
CREDIT CORP SOLUTIONS
05.2025 - 05.2026
Seasonal Customer Service Representative/Advocate
OPTUM
10.2024 - 04.2025
Bachelor of Science - Marine Transportation
STI-NAMEI Polytechnic Institute
Senior High School - Accountacy, Business and Management
Pamantasan ng Marikina
Junior High School -
Kalumpang National High School
Elementary -
Kalumpang Elementary School