Ma. Bianca Joy Gardose Miranda
Kalibo
Summary
Dedicated and customer-oriented professional with a strong background in passenger service and airline operations, seeking to transition into a flight attendant role. Leveraging my experience as a Passenger Service Agent and Supervisor, I aim to provide exceptional service and ensure passenger safety and comfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
AIRSEOUL Airline
Kalibo
02.2024 - Current
- Supervise daily operations, ensuring compliance with airline policies and safety regulations
- Manage a team of Passenger Service Agents, providing training, support, and performance evaluations
- Resolve passenger issues and handle escalations, maintaining a high level of customer satisfaction
- Coordinate with ground crew, cabin crew, and other departments to ensure smooth and timely operations
- Assist in the development and implementation of service improvement strategies
- Oversee the completion of tasks performed by Passenger Service Agents, ensuring adherence to procedures and standards.
Lead Passenger Service Agent
AIRSEOUL
Kalibo
03.2019 - Current
- Led a team of Passenger Service Agents, overseeing daily operations and ensuring smooth service delivery
- Provided guidance and support to team members, fostering a collaborative and efficient work environment
- Addressed passenger concerns and resolved issues, ensuring a positive travel experience
- Worked closely with airport and airline staff to coordinate flight operations and ensure on-time performance.
Passenger Service Agent 2
MacroAsia Airport Services Incorporated
Kalibo
09.2017 - Current
- Provided exceptional customer service, assisting passengers with various travel-related inquiries
- Coordinated with airline staff to manage boarding procedures and passenger flow
- Addressed and resolved passenger issues, ensuring a high level of satisfaction and adherence to airline protocols.
Passenger Service Agent 2
MacroAsia Airport Services Incorporated
Kalibo
12.2022 - 01.2024
- Delivered front-line customer service at check-in counters, boarding gates, and baggage claim areas
- Assisted passengers with check-in, seat assignments, and special requests, ensuring a smooth experience
- Managed passenger flow during boarding and disembarkation, contributing to on-time departures
- Collaborated with other airport personnel to ensure efficient operations and compliance with safety regulations.
Education
Bachelor of Science in Tourism -
Dr. Lucio C. Tan, College of Hospitality Management
Iloilo CitySecondary Level -
Aklan Valley High School
Kalibo, AklanPrimary Level -
Aklan Learning Center
Kalibo, AklanSkills
- Customer Service
- Team Leadership
- Problem-Solving
- Safety Compliance
- Multitasking
- Operations Management
- Employee Motivation
- Staff Discipline
Certification
- Earthquake Awareness and Preparedness
CAAP,Kalibo International Airport ,Pook ,Kalibo, Aklan
June 27 ,2024
- Person with Disabilities Rights Awareness and Sensitivity Training Seminar
Civil Aeronautics Board, Marzon Hotel, Kalibo,Aklan
June 06, 2024
- Fire Prevention Awareness and Orientation
CAAP,Kalibo International Airport ,Pook ,Kalibo, Aklan
March 25-26,2024
- First Aid and CPR Training Seminar
CAAP Kalibo International Airport,Pook ,Kalibo, Aklan
February 26, 2024
- Cabin Crew Training,
WCC flight Attendant School, Manila, Philippines
September 2016
Custom
- Denie Erwin Tan, MHM, Tourism Faculty, College of Hospitality Management, Central Philippine University, Lopez Jaena St., Jaro, Iloilo City, 09087321258
- Mr. Joval Marlaw Fujas, Former Operations Head, MacroAsia Airport Services International, Kalibo, 09127955477
- Mr. Alexander Sy, Customer Service Officer III, PHILIPPINE AIRLINES, Kalibo International Airport, Kalibo, 09173140097
- Mr. Seung Woo Lee, Branch Manager, AIRSEOUL AIRLINE, Kalibo International Airport, Kalibo, Swlee1@flyairseoul.com
Custom
- Cabin Crew Training
- On the Job Training
- Passenger Service Agent Training
- Passenger Handling
- PSS Check-in Function
- Air Carrier Access Act (ACAA)
- Dangerous Goods Awareness
- Human Factors
- Safety Management System Briefing
- Security Awareness
- Professional Image with Customer Service
- Boarding Announcement
- Basic Ramp Handling
- SITA Departure Control Services for Airseoul
- AMADEUS ALTEA SUITE TRAINING FOR PHILIPPINE AIRLINES and PAL EXPRESS
- Passenger Service Agent Refresher Training
Timeline
Supervisor
AIRSEOUL Airline
02.2024 - Current
Passenger Service Agent 2
MacroAsia Airport Services Incorporated
12.2022 - 01.2024
Lead Passenger Service Agent
AIRSEOUL
03.2019 - Current
Passenger Service Agent 2
MacroAsia Airport Services Incorporated
09.2017 - Current
Bachelor of Science in Tourism -
Dr. Lucio C. Tan, College of Hospitality Management
Secondary Level -
Aklan Valley High School
Primary Level -
Aklan Learning Center
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